Ashley Sylar Davis
La Verne,California
Summary
Dynamic professional with a friendly, positive attitude and proven success at The Walt Disney Company. Skilled in problem-solving and organization, I streamlined operations, enhancing customer service and team collaboration. Recognized for reducing overhead costs and improving product availability, I foster a culture of continuous improvement and employee development. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Entertainment Working & Safety Lead
The Walt Disney Company
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Evaluated any and all safety concerns and created a plan to solve the issue.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail Lead
The Walt Disney Company
08.2018 - 04.2022
- Streamlined inventory management processes to reduce overhead costs and improve product availability.
- Coordinated efforts between various departments for seamless execution of holiday sale events, leading to higher transaction volumes during peak seasons.
- Optimized staffing schedules based on store traffic patterns, ensuring adequate coverage during peak hours without overspending on payroll expenses.
- Conducted regular performance evaluations providing constructive feedback for employee growth opportunities while maintaining accountability.
- Implemented loss prevention strategies, reducing instances of shoplifting and improving overall store security.
- Championed excellent customer service standards across all team members, resulting in a loyal clientele base.
- Introduced efficient communication channels among employees enhancing collaboration which resulted in improved problem-solving capabilities as a team.
- Trained and mentored new employees, contributing to a positive work environment and increased staff retention rates.
- Managed daily operations, ensuring the smooth running of all in-store departments and maintaining high levels of customer service.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Growth Manager/Assistant Manager
Landry's
06.2015 - 07.2018
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
- Reduced churn rate with proactive communication and tailored engagement initiatives.
- Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
- Enhanced employee satisfaction and performance, providing regular feedback and personalized professional development plans.
- Developed a culture of continuous improvement, encouraging employees to identify areas for optimization and implement best practices.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Computer And Information Systems
Chaffey Community College
Rancho CucamongaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organization and time management
- Dependable and responsible
- Problem resolution
- Attention to detail
- Excellent communication
- Computer skills
Certification
- CPR & AED Certified
Timeline
Entertainment Working & Safety Lead
The Walt Disney Company
04.2022 - Current
Retail Lead
The Walt Disney Company
08.2018 - 04.2022
Growth Manager/Assistant Manager
Landry's
06.2015 - 07.2018
Associate of Science - Computer And Information Systems
Chaffey Community College
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