Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Ashley Taylor

Ashley Taylor

Corinth,Mississippi

Summary

Highly adaptable individual bring 10+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Owner/Travel Agent

Taylors Getaways
01.2023 - Current
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Conducted market research to investigate potential new travel destinations.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Provided clients with brochures, guides and maps to assist with trip preparation.
  • Explained benefits of purchasing travel insurance with clients.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Created promotional materials to increase visibility and attract larger market share.

Homemaker

WFH
10.2017 - 01.2023

Operations

Belk
10.2013 - 11.2017
  • Unloading trucks in a timed manner.
  • Bringing stock out to be synced, sensored and put in proper places.
  • Cold Calling
  • Pre-sales/Sales
  • Inventory
  • Bridal Registry
  • Helping with setup and events. Such as: Bridal, Spring shows, Any events for Holidays.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with team leaders on quality audits.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Counted and balanced cashier drawers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Assembler

Golden Manufacturing Inc.
05.2007 - 12.2007
  • Assembled Fabric
  • Check work and look for any mishaps in fabric
  • Stock, sorted and placed fabric materials on racks, shelves or in bins according to predetermined sequence.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Completed accurate assembly work by positioning and aligning components.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Measured and marked cutting lines on materials and products.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Performed tests on completed products to assess durability and functionality.

Education

GED -

Northeast Community College, Booneville, MS
06.2008

Skills

  • Travel Arrangements
  • Operations
  • Order Fulfillment
  • Administrative Tasks
  • Cold Calling
  • Company Branding
  • Special Needs Travelers
  • Client Networking
  • Commission Tracking
  • Tour and Travel Quotes
  • Data Entry
  • Payment Processing
  • Refund Processing
  • Customer Service
  • Staff Training
  • Detail-Oriented
  • Verbal and Written Communication
  • Social Media
  • Credit Card Payment Processing
  • Stocking and Replenishing
  • Critical Thinking
  • Microsoft Office
  • Microsoft Word
  • Basic Mathematics
  • Client Records
  • Call Documentation
  • Order and Refund Process
  • 40 wpm Typing Speed
  • Customer Data Confidentiality
  • Multitasking and Prioritization

Certification


  • Certified Operations Associate , Belk

Additional Information

Volunteer

Alcorn Animal Shelter

Animal Care Technician

October 2012- November 2013

* Took care of cats and dogs sick and healthy.

*Giving them baths, cleaning living spaces, feeding and laundry.

*Giving said animals overall care and love.

Timeline

Owner/Travel Agent - Taylors Getaways
01.2023 - Current
Homemaker - WFH
10.2017 - 01.2023
Operations - Belk
10.2013 - 11.2017
Assembler - Golden Manufacturing Inc.
05.2007 - 12.2007
Northeast Community College - GED,

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Ashley Taylor