Ashley Thompson Underhill
Human Resources Assistant
Charlotte,NC
Summary
Responsible and Service-Oriented HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Human Resources Assistant
Distribution Technology
Charlotte , NC
10.2017 - Current
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Organized new employee orientation schedules for new hires.
- Posted positions through approved recruitment channels.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted with on-boarding process of new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Compiled employee records from individual departments to maintain central files.
- Recruited and screened qualified potential employees.
Technical Support Representative
Spectrum
Raleigh, NC
01.2015 - 10.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Responded promptly to incoming sales leads and requests for technical support.
Emergency Medical Dispatcher
OnStar
Charlotte, NC
01.2012 - 09.2014
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Telephone Banker
Wells Fargo
Charlotte, NC
05.2010 - 01.2012
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Executed wire transfers, stop payments and account transfers.
Education
Bachelor of Arts - Mass Communications
Bloomfield College
Bloomfield, NJ 08.2008 - 06.2011
High School Diploma -
Ewing High School
Ewing, NJ 09.2004 - 06.2008
Skills
HR policies
Talent management
Scheduling
Effective planning
Technical Support
Computer literacy
Conflict management
Recruitment
Teambuilding
Maintaining files
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Streamlined office processes by developing a manual for day to day activities for my department which led to an 85% decrease in daily work flow errors.
Certification
Licensed Notary Public - 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Human Resources Assistant
Distribution Technology
10.2017 - Current
Technical Support Representative
Spectrum
01.2015 - 10.2017
Emergency Medical Dispatcher
OnStar
01.2012 - 09.2014
Telephone Banker
Wells Fargo
05.2010 - 01.2012
Bachelor of Arts - Mass Communications
Bloomfield College
08.2008 - 06.2011
High School Diploma -
Ewing High School
09.2004 - 06.2008