ASHLEY WILSON
Colton,CA
Summary
Detail-oriented professional with outstanding creative and critical thinking skills, who works well independently and as part of a team and demonstrates exceptional customer service abilities. I am seeking a challenging and rewarding position that embraces my current skill set and provides the ability to broaden my knowledge and contribute to your team's success by achieving its goals.
Overview
19
19
years of professional experience
Work History
After-School Program Leader
Think Together, Inc
Colton
10.2024 - Current
- Facilitates lesson plans.
- Manages classroom activities
- Provides individual student support
- Grade assignments
- Delegates and participates in expanded learning programs events and field trips
- Overseas caseload of over 20 program participants
- Monitored student progress and provided feedback to teachers and parents.
- Identified areas of improvement within the program based on feedback from stakeholders including parents and guardians, teachers, administrators.
Human Resources Compliance Coordinator
Brosnan Risk Management
San Bernardino, CA
09.2022 - 06.2024
- Created and coordinated officers to achieve and maintain state compliant certificates
- Created and organized a state compliance program
- Scheduled officers for required courses around work days
- Managed termination process for non-compliant officers
- Assisted in various Human Resources departments
- Aided in the onboarding process for new hires
- Evaluated employment applications and assessed applicants' qualifications based on work history, education, training, job skills and compensation needs
- Conducted candidate searches based on job criteria via various platforms including networking and referrals
- Completed comprehensive documentation
- Successfully managed interview scheduling and completion
- Contacted applicants to communicate employment possibilities, consideration and selection
- Effectively communicates with upper division management
- Implemented measures for HIPAA compliance
- Assisted in payroll responsibilities
- Record management
- Managed networking events
Client Service Representative
Brio Clinical
Ontario, CA
05.2022 - 09.2022
- Recorded and monitored the dispatch activities for all drivers arriving at and departing from various sites
- Managed inbound/outbound calls efficiently
- Identified and assisted clients in understanding their needs, ensuring clear communication and presenting suitable solutions or alternatives
- Managed accurate and efficient input of client site insurances
- Responsible for utilizing knowledge of job aids, guides and tools to ensure the provider's request can be completed within rules and or restrictions
- Responsible for inputting and maintaining new/current client demographics
- Demonstrated exceptional organizational and customer service skills
- Demonstrated effective time management skills
IHSS Provider
Riverside County
Riverside, CA
02.2015 - 05.2022
- Managed and completed reports on health and safety regarding care of elderly clientele
- Managed scheduling and coordination of programs for clients
- Supervised multiple clients extensively
- Responsible for creating and implementing weekly meal and care plans
- Facilitated safe and reliable transportation to all scheduled appointments
Senior Manager
Del Taco
Riverside, CA
06.2006 - 11.2015
- Maintained accurate records of shift inventory control
- Ensured accurate and secure handling of bank deposits
- Coordinated and supervised staff on various shifts
- Maintained an organized and clean work environment
- Delivered exemplary customer assistance
- Met and exceeded monthly sales quotas
Office Assistant
Direct Distribution
Corona, CA
06.2009 - 10.2014
- Demonstrated efficient communication skills by promptly responding to and directing numerous phone calls
- Collaborated closely with managers to provide effective support across various tasks and initiatives
- Managed customer accounts and ensured accurate order entry and scheduled delivery
- Provided support to diverse areas including sales, transportation, production planning, accounting and inventory control
Education
Associate of Arts - Communications
Riverside City College
Riverside, CA06.2020
Associate of Business Administration - Human Resources Development
Riverside City College
Riverside, CA06.2020
High School Diploma -
Arlington High School
Riverside, CA06.2009
Skills
- Time management
- Advanced computer operations
- Data entry
- Teamwork Collaboration
- Strong work ethic
- Strategic thinker
- Bilingual
References
- Laureen Salaz, Sr. BOA, Edward Jones, (951)532-2121
- Maria Munguía, IHSS Provider, Riverside County, (909)762-0508
- Valerie Flores, Supervisor, Brío Clinical, (951)500-3798
Timeline
After-School Program Leader
Think Together, Inc
10.2024 - Current
Human Resources Compliance Coordinator
Brosnan Risk Management
09.2022 - 06.2024
Client Service Representative
Brio Clinical
05.2022 - 09.2022
IHSS Provider
Riverside County
02.2015 - 05.2022
Office Assistant
Direct Distribution
06.2009 - 10.2014
Senior Manager
Del Taco
06.2006 - 11.2015
Associate of Arts - Communications
Riverside City College
Associate of Business Administration - Human Resources Development
Riverside City College
High School Diploma -
Arlington High School