ASHLEY WINDHAM
Enterprise,AL
Summary
Intelligent, organized, and motivated individual is seeking an available management position in an effort to utilize years of experience to fulfill the company's strategic requirements and to ensure that all the qualities, capabilities, knowledge, and qualifications exceed the superiors expectations.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Amazon
Daleville, AL
12.2020 - Current
- Transporting and delivering packages to customers or businesses in satisfactory and timely manner
- Examining and reviewing orders before and after delivery to make sure orders are complete
- Loading and unloading packages from personal vehicle and insuring correct package is at the correct location
- Maintaining healthy relationships with customers by assisting them or answering questions customers may have
- Following instructions given by customers to ensure their package is placed where customers request it
- Ensure packages is put in safe locations to where customers can easily see it and it is out of street view.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Operated light trucks to deliver loads as far as 45 miles from home location
Personal Delivery Driver
UPS
Enterprise, AL
11.2022 - 12.2022
- Drive personal vehicle over established routes or within established territory to deliver personal packages
- Inspects delivery vehicles and ensures safety and security of loading and unloading process
- Contacts customers to confirm delivery details
- Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews
- Ensures and inspects that all assigned packages are visible and present to be able to complete scheduled itinerary.
- Operated personal vehicle to deliver loads as far as 60 miles from home location
Personal Delivery Driver
UPS
11.2021 - 12.2021
- Drive personal vehicle over established routes or within established territories to deliver personal packages
- Inspects delivery vehicles and ensures safety and security of loading and unloading process
- Contacts customers to confirm delivery details
- Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews
- Ensures and inspects that all assigned packages are visible and present to be able to complete scheduled itinerary.
- Operated light trucks to deliver loads as far as 60 miles from home location
Branch Manager
Covington Credit
Enterprise, AL
05.2019 - 01.2021
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maintained friendly and professional customer interactions.
Customer Service, Head Cashier
Piggly Wiggly
Enterprise AL 36330
10.2017 - 07.2019
- History necessary Answer phones, perfect, skills, reason and understand customers Make collection calls and solicitation calls to try to open or reopen new or existing customer Manage and verify payroll, Performing for or working directly with Public
- Communicating with
- Supervisors, Peers, or Subordinates
- Experience with: 10-key calculators, Cash registers, Credit card readers, Electronic funds transfer EFT terminals, Food scales
- Handle refunds, issues, problems that arise while management is unable to
- Maintain cashier's and make sure procedures are being followed and performed at their best
- Responsible for all cashiers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
Administrative Assistant
Advanced Poultry
Enterprise, AL
08.2014 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
Sale Representative/ Shipping Clerk
Cooks Saw Mfg
Wicksburg, AL
01.2013 - 07.2014
- Answering multiple phone lines
- Selling Saw blades and necessary equipment for logs/wood
- Customer relations mainly through incoming phone calls, some out going, and little person to person
- Shipped products through USPS, FedEx, UPS
- Packaged products to be shipped out
- Created shipping labels and necessary documentation for shipments.
- Ensure shipping labels is accurate and packing slip is included before shipment
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 10 packages per day.
- Compared shipping orders and invoices against contents received to verify accuracy.
Restaurant Hostess
Ruby Tuesday
Enterprise, AL
07.2011 - 07.2014
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Associate of Applied Science - Business Administration
Kaplan University Online
Davenport, IA06.2012
High School Diploma -
Daleville High School
Daleville, AL05.2007
Skills
- Communication and Interpersonal Skills
- Auto Delivery
- Vehicle Inspection
- Logistics Knowledge
- Route Management
- Map Reading Skills
- Credit and Collections
- Financial Management
- Cost Management
- Greet Guests
- Customer Service
- Sorting and Labeling
- Business Administration
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Team Goals
Timeline
Personal Delivery Driver
UPS
11.2022 - 12.2022
Personal Delivery Driver
UPS
11.2021 - 12.2021
Delivery Driver
Amazon
12.2020 - Current
Branch Manager
Covington Credit
05.2019 - 01.2021
Customer Service, Head Cashier
Piggly Wiggly
10.2017 - 07.2019
Administrative Assistant
Advanced Poultry
08.2014 - 01.2016
Sale Representative/ Shipping Clerk
Cooks Saw Mfg
01.2013 - 07.2014
Restaurant Hostess
Ruby Tuesday
07.2011 - 07.2014
Associate of Applied Science - Business Administration
Kaplan University Online
High School Diploma -
Daleville High School