Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashli Arvayo

Chula Vista,CA

Overview

3
3
years of professional experience

Work History

Assistant Manager of Operations

Forever 21
11.2020 - Current
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Collaborated with team members to develop innovative solutions for operational challenges.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with team members to improve overall company efficiency and effectiveness.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

High School Diploma -

Sweetwater High School
National City, CA
06.2019

Skills

  • Employee Supervision
  • Customer Service
  • Loss Prevention
  • Strategic Selling
  • Employee Scheduling
  • Cash Management
  • Staff Recruitment
  • Operations Management
  • Leadership Development
  • Relationship Selling
  • Complaint Resolution
  • Cash Handling
  • Time Management
  • Goal Setting
  • Problem Solving
  • Store Operations
  • Interpersonal Skills
  • Performance Management
  • Team Leadership
  • Adaptability
  • KPI Tracking
  • Customer Retention

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager of Operations

Forever 21
11.2020 - Current

High School Diploma -

Sweetwater High School
Ashli Arvayo