Ashli Aviles
Glen Burnie,MD
Summary
To acquire a challenging position that would build upon my leadership and work experience that would allow me grow with opportunities for professional advancement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Dispatcher
Roto Rooter Plumbing
04.2019 - 04.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Road Supervisor/Dispatcher
MV Transportation
04.2012 - 04.2014
- Conducts site and road observations according to client and local policy; Documents findings accordingly and provides necessary reports to staff; conducts wheelchair securement and vehicle cleanliness
- Monitors street operations for on-time performance and schedule route adherence while providing customer information for site personnel at key locations
- Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions
- Fill vacant shifts as necessary to ensure full service delivery.
- Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections; Identify potential rerouting required as a result of traffic, construction or accident situations
- Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
- Assist operators with service or passenger problems; Dispatch and maintenance staff with vehicle change outs that occur in the field
- Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures
- Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on f system trends
- Accurately document all field observations and ensure file maintenance.
- May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes; Monitors daily system performance; Participates in analysis and review of operating performance.
- Notes all absences and/or tardiness issues and communicates same to Operations Supervisor or Division Manager as appropriate
- Screens route sheets, time cards, and performance reports.
- Takes client calls and communicates issues with drivers and Lead Dispatcher or Division Manager as appropriate; Monitors radio, telephones and on-road provision of service for quality
- Assists Lead Dispatcher to ensure appropriate workforce level each day, calls in replacement personnel as needed.
- Responsible for influencing positive employee morale and quality customer service; monitors and completes sign-in and sign-out sheets daily for all drivers
- Assures routes are timely, and communicates services issues to the Lead Dispatcher or Division Manager as appropriate
- All other duties, as assigned by MV Transportation LLC.
Distribution Technician
Randstand/McCormick
09.2011 - 04.2012
- Picking/packing/staging of all customer orders in a timely (measured through Labor Management System – LMS) and accurate manner while operating material handling equipment (motorized pallet jack).Operating a variety of material handling equipment including standup reach type equipment and/or sit down fork trucks and a variety of industrial equipment including push-off machines, wrappers, pallet dispensers and pallet flippers.
- Accurate data input and documentation; General warehouse duties including put-aways, line replenishment, wrapping, loading and unloading.
- Actively participating in team meetings and special projects as required; Following all rules and regulations given by Randstand Staffing and McCormick.
CNA/Care Manager
Heartland Assisted Living Facility
05.2010 - 08.2011
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential.
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and chaos standards.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Education
College Preparatory Studies, G.E.D -
Keystone-Job Corp.
Skills
- Leadership
- Certified CNA
- Multi-Tasking
- Medical Teamwork
- Infection Control
References
Available Upon Request
Timeline
Dispatcher
Roto Rooter Plumbing
04.2019 - 04.2023
Road Supervisor/Dispatcher
MV Transportation
04.2012 - 04.2014
Distribution Technician
Randstand/McCormick
09.2011 - 04.2012
CNA/Care Manager
Heartland Assisted Living Facility
05.2010 - 08.2011
College Preparatory Studies, G.E.D -
Keystone-Job Corp.