ASHLI BOATRIGHT
Lake Butler,FL
Summary
Well-qualified customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Produce Clerk
Publix
07.2022 - Current
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Staff Member
Publix
07.2020 - 07.2022
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Cashed payroll checks following store guidelines.
- Processed Florida Lotto, Western Union, and issued Money Orders for customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Barista
Brooklyn's Coffee
02.2022 - 06.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
Cattle Farmer
Black Creek Farms
06.2018 - Current
- Tracked technical improvements to save on ranch overhead.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Maintained ranch records and documentation.
- Budgeted equipment purchases and regular repairs.
- Completed invoices for bills of lading, sales receipts and supplies.
- Collaborated effectively with veterinarians to promptly address any health concerns within the herd.
- Boosted production levels by introducing innovative breeding strategies focused on genetic improvement in the herd.
- Coordinated transportation logistics for cattle shipments, ensuring timely arrivals and minimal stress on the animals during transit.
Education
Associate of Arts - General Studies
Florida Gateway College
Lake City, FL05.2025
High School Diploma -
Columbia High School
Lake City, FL05.2022
Skills
- Organization
- Task Delegation
- Supply Ordering
- Excellent Written and Verbal Communication
- Flexible Hours
- Retail Merchandising
- Register Opening and Closing
- Cash Drawer Management
- Goal-Driven
- Customer Service
- Computer Proficiency and Microsoft Office
- Training and mentoring
References
- Caitlin Spradley, (386) 365-9151, spradleyc@vystarcu.org
- Rachel Evans, (386) 679-7224, revans017@yahoo.com
Timeline
Produce Clerk
Publix
07.2022 - Current
Barista
Brooklyn's Coffee
02.2022 - 06.2022
Customer Service Staff Member
Publix
07.2020 - 07.2022
Cattle Farmer
Black Creek Farms
06.2018 - Current
Associate of Arts - General Studies
Florida Gateway College
High School Diploma -
Columbia High School