ASHLI BURROUGHS
Brooklyn,NY
Summary
Experienced administrative professional with a strong background in customer service, front desk operations, and office support roles spanning over 6 years. Proficient in patient interaction, scheduling, handling confidential information, and thriving in fast-paced environments. Demonstrated track record of managing front office functions with professionalism and accuracy. Eager to apply administrative expertise and healthcare knowledge to excel in a full-time Medical Office Receptionist position.
Overview
7
7
years of professional experience
Work History
Prep/Grill Cook
Keene State College
09.2024 - 01.2024
- Prepared and portioned ingredients, followed health protocols and kitchen safety.
- Maintained sanitation of food prep and work areas in accordance with regulations.
Secretary / Public Relations Assistant
New England Sweetwater Farm and Distillery
08.2023 - 01.2024
- Greeted visitors and handled front desk customer service and sales transactions.
- Organized and filed office documents; created spreadsheets in Excel.
- Managed company social media (Facebook, Instagram), posting ads and content.
- Assisted with order processing, packaging, and inventory tracking.
Cashier / Crew Member
McDonald's Restaurant
09.2021 - 02.2022
- Provided fast, friendly service while handling orders and resolving customer concerns.
- Operated POS systems and managed drive-thru and front counter service.
Teacher’s Assistant
Middle School for Media, Law & Fine Arts
07.2017 - 12.2019
- Supported teachers in classroom management and lesson prep.
- Maintained records for student attendance and performance.
- Served as liaison between students and faculty.
Payroll Office Receptionist / File Clerk
Coney Island Hospital
06.2019 - 08.2019
- Greeted and assisted hospital staff and visitors in the Payroll Department.
- Managed multi-line phone system, routed calls, and provided front desk support.
- Maintained and organized confidential employee files.
- Ordered and restocked office supplies, ensuring operational efficiency.
- Provided administrative support to interdepartmental teams as needed.
Daycare Assistant
Little People’s Academy Daycare
06.2018 - 08.2018
- Supervised children during daily activities, meals, and outings.
- Helped organize events, maintain cleanliness, and support early childhood learning.
Education
Human Biology
University at Albany (SUNY)
High School Diploma - undefined
It Takes A Village Academy High School
Skills
- Phone Etiquette & Multi-line Systems
- Medical Office Operations
- Front Desk Administration
- HIPAA Compliance
- Professional Customer Service
- Microsoft Office Suite & Data Entry
- Filing & Document Management
Timeline
Prep/Grill Cook
Keene State College
09.2024 - 01.2024
Secretary / Public Relations Assistant
New England Sweetwater Farm and Distillery
08.2023 - 01.2024
Cashier / Crew Member
McDonald's Restaurant
09.2021 - 02.2022
Payroll Office Receptionist / File Clerk
Coney Island Hospital
06.2019 - 08.2019
Daycare Assistant
Little People’s Academy Daycare
06.2018 - 08.2018
Teacher’s Assistant
Middle School for Media, Law & Fine Arts
07.2017 - 12.2019
Human Biology
University at Albany (SUNY)
High School Diploma - undefined
It Takes A Village Academy High School
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