Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
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Ashli Curtis

Ashli Curtis

Marshalltown,IA

Summary

Dynamic customer service professional with extensive experience at Ayerco Convenience Store, excelling in payment processing and customer relationship management. Known for resolving complaints with empathy, enhancing customer loyalty, and maintaining composure in high-pressure situations. Proven ability to foster a welcoming environment while ensuring accurate order fulfillment and cash handling.


Reliable in any position as well as offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many areas and flexible with changing business needs.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Arbys Resturant
07.2024 - 09.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Cashier

Ayerco Convinence Store
10.2017 - 11.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Customer Service Representative

Aureon Contact Center
04.2015 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Newton Senior High School
Newton, IA
05-2010

Skills

  • Point of sale systems
  • Payment processing
  • Customer order fulfillment
  • Customer relationship management
  • Cash handling
  • Sales reporting
  • Customer service
  • Customer satisfaction
  • Patience and composure
  • Cash register operation
  • Customer focus
  • Customer inquiries
  • Up-selling techniques
  • Data entry proficiency
  • Multitasking and organization
  • Phone etiquette
  • Basic math
  • Positive and professional
  • Reliable and responsible
  • Honest and dependable
  • Call response and transfer

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Cashier

Arbys Resturant
07.2024 - 09.2024

Customer Service Cashier

Ayerco Convinence Store
10.2017 - 11.2019

Customer Service Representative

Aureon Contact Center
04.2015 - 08.2017

High School Diploma -

Newton Senior High School

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Ashli Curtis