ASHLI DRAKE
Huntsville,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Human Resources Generalist
CFD Research Corporation
Huntsville, AL.
07.2022 - Current
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted background checks, reference checks and employment verification.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Conducted employee hiring and exit interviews.
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- Organized employee schedules, department phone lists and business card orders.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Receptionist
CFD Research Corporation
Huntsville, AL.
04.2022 - 07.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
E-Commerce Personal Shopper
Wal-Mart Supercenter
Huntsville, AL
11.2018 - 04.2022
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Used discretion and good judgment when it came to using company materials and supplies
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
- Had professional interactions with customers, peers, which aided in the development of clear communication and active listening skills
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Increased customer satisfaction by resolving issues.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Medical Clerical Assistant
Restorative Health
Huntsville, AL
01.2015 - 03.2017
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Coordinated front office duties, including customer service, patient scheduling and billing
- Organized paperwork such as charts and reports for office and patient needs
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Improved timely payment of bills by developing flexible payment plans for patients
- Organized patient files and streamlined operations to improve efficiency
- Carried out front office duties utilizing data entry skills in framework of medical database.
Department Manager
Wal-Mart
Huntsville, Alabama
09.2009 - 06.2015
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Adhered to all safety procedures and company standards and policies
- Managed overstocking, restocking and inventory control procedures during all shifts
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Education
BBA - Business Administration
Faulkner University
Huntsville, AL12.2020
Skills
- Problem resolution
- Unanet
- Organization
- Outlook
- Customer Service
- Supervision
- Microsoft Office Suite
- Payroll completion
- Prioritization
- Interviewing expertise
- Employee Onboarding
- Talent Acquisition
- Exit Interviews
- New employee orientations
Timeline
Human Resources Generalist
CFD Research Corporation
07.2022 - Current
Receptionist
CFD Research Corporation
04.2022 - 07.2022
E-Commerce Personal Shopper
Wal-Mart Supercenter
11.2018 - 04.2022
Medical Clerical Assistant
Restorative Health
01.2015 - 03.2017
Department Manager
Wal-Mart
09.2009 - 06.2015
BBA - Business Administration
Faulkner University