Ashli Everhart
Mooresville,NC
Summary
Talented , Dedicated and adaptable professional with a proactive and entrepreneurial attitude and the ability to learn quickly. Having a strong work ethic and effective communication skills, I am Eager to contribute to a dynamic team and support an organization goals with hopes of finding my career!
Overview
4
4
years of professional experience
Work History
Account Advisor
Aarons Furniture Store
12.2022 - 09.2023
- Assisted clients in developing effective debt reduction strategies by providing guidance on budgeting techniques, loan consolidation options and credit counseling services.
- Developed and implemented financial strategies to ensure clients met their long-term goals.
- Ensured compliance with all relevant laws, regulations, policies and procedures pertaining to the handling of client accounts.
- Reviewed client accounts regularly to identify potential risks or opportunities for improvement.
- Recorded information about status of collection efforts.
- Monitored overdue accounts using automated information systems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Received payments and posted amounts to customer accounts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Advised customers on strategies for debt repayment.
- Answered customer questions regarding account discrepancies or problems.
- Located new addresses of delinquent customers by conducting thorough research and contacting family members.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Resolved customer inquiries promptly while maintaining a high level of customer service satisfaction.
- Maintained detailed records of all transactions in accordance with regulatory requirements.
- Established and nurtured client relationships
- Conducted safe and effective home visits to retrieve merchandise from clients with overdue accounts or establish mutually beneficial payment arrangements.
Business Development Representative
KEFFER KIA
07.2022 - 12.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Facilitated communication between internal teams and external stakeholders to ensure alignment on business development initiatives.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with potential customers to understand their business needs.
- Provided regular updates on progress towards meeting monthly targets.
- Responded quickly to inquiries from potential customers via phone or email.
- Assisted sales team by providing technical expertise during the sales process.
- Attended weekly meetings.
- Schedule meetings with sales representatives
- Utilize CRM to text call and email potential clients
Fraud Prevention Specialist
Sitel
01.2020 - 07.2022
- Assessed risk levels of transactions based on established criteria and regulations.
- Participated in training sessions related to anti-fraud policies and procedures.
- Opened investigations into issues brought up by individuals in community.
- Made recommendations for closing accounts and performed associated follow-up.
- Served as primary contact for fraud claim inquiries.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Managed multiple tasks simultaneously while demonstrating excellent time management skills.
- Maintained account security through client verification
- Efficiently familiarized with new procedures
Shift Manager
Bojangles'
03.2021 - 05.2022
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Monitored store operations to ensure compliance with company policies and procedures.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured completion of all opening duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between employees or customers in a professional manner.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Managed daily cash intake by counting out registers and tabulating profits.
- Supported staff in completing tasks during high-demand periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
Education
High School Diploma -
Crossroads Arts Sciences Early College
Statesville, NC07-2018
Skills
- Industry Expertise
- Data Interpretation
- Sales strategy development
- Account planning
- Strategic Thinking
- Account Investigation
- Payment Processing
- Organizational Skills
- Training and Teaching
- Excellent Communication
- Teamwork and Collaboration
- Credit and collections
- Continuous Improvement
- Time Management
- Cold-calling
- CRM Software
- Relationship Management
- Decision-Making
- Interviewing potential hires
- Fraud Detection
- Loss Prevention
- Telephone and email etiquette
Timeline
Account Advisor
Aarons Furniture Store
12.2022 - 09.2023
Business Development Representative
KEFFER KIA
07.2022 - 12.2022
Shift Manager
Bojangles'
03.2021 - 05.2022
Fraud Prevention Specialist
Sitel
01.2020 - 07.2022
High School Diploma -
Crossroads Arts Sciences Early College