Ashli French
Highland,MD
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Analyst
Ally Financial
Jacksonville, FL
02.2014 - 08.2021
- Team Analyst; auditing applications, coaching, training, monitoring workflow
- Sending/running daily reports, and mentoring
- Processed Retail, Lease, and Commercial contracts for all states
- Reviewed and audited new contracts for compliance with pricing / policy guidelines and state specific requirements
- Maintain high levels of accuracy and attention to detail; identifying any fraud or potentially fraudulent information
- Prepare and send acknowledgement letters to consumers regarding contract modifications
- Assist Dealers and Underwriting resolve Stips / Held Offerings
- Followed up with customers, dealer, sales, and underwriters to resolve questions and concerns
Customer Care Specialist
Coggin Toyota at the Avenues
Jacksonville, FL
12.2009 - 02.2014
- Customer Relations & Business Development
- Scheduled appointments for Sales and Service
- Worked closely with Finance, Titling, Business Development, and Sales
- Admin: answered phones, handled money, ran reports, ordered all office equipment/supplies
- Contact for vendors
Education
Certified Peer Recovery Coach -
ProTRAXX
10-2024
Master's Degree - Psychology
University of Phoenix
12.2012
Bachelor's Degree - Social Sciences
University of Maryland University College
12.2008
Associate's Degree - General StudiesScience
Florida Community College at Jacksonville
12.2005
Skills
- Peer Recovery Coaching
- Client Interaction
- Job-specific Technology Familiarity
- Multitasking
- Policy Research
- Issue Resolution
- Self-motivation
- Independent Decision Making
- Communication
- Integrity
- Interpersonal Skills
- Customer Service
- Willingness to Learn
- Work Ethic
- Organization
- MS Word
- Excel
- PowerPoint
- Outlook
- Business Intelligence
- Microsoft Excel
- Process enhancement
- Audit Support
- Trend forecasting
- Workflow Analysis
- Risk Mitigation
- Information Gathering
- Documentation And Reporting
- Incident Reporting
- Team Collaboration and Leadership
- Business Operations Analysis
Degrees
M.S.S
B.S.S
Certification
- Peer Recovery Coach
Timeline
Associate Analyst
Ally Financial
02.2014 - 08.2021
Customer Care Specialist
Coggin Toyota at the Avenues
12.2009 - 02.2014
Certified Peer Recovery Coach -
ProTRAXX
Master's Degree - Psychology
University of Phoenix
Bachelor's Degree - Social Sciences
University of Maryland University College
Associate's Degree - General StudiesScience
Florida Community College at Jacksonville