Overview
Work History
Education
Skills
Degrees
Certification
Timeline
Generic

Ashli French

Highland,MD

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Analyst

Ally Financial
Jacksonville, FL
02.2014 - 08.2021
  • Team Analyst; auditing applications, coaching, training, monitoring workflow
  • Sending/running daily reports, and mentoring
  • Processed Retail, Lease, and Commercial contracts for all states
  • Reviewed and audited new contracts for compliance with pricing / policy guidelines and state specific requirements
  • Maintain high levels of accuracy and attention to detail; identifying any fraud or potentially fraudulent information
  • Prepare and send acknowledgement letters to consumers regarding contract modifications
  • Assist Dealers and Underwriting resolve Stips / Held Offerings
  • Followed up with customers, dealer, sales, and underwriters to resolve questions and concerns

Customer Care Specialist

Coggin Toyota at the Avenues
Jacksonville, FL
12.2009 - 02.2014
  • Customer Relations & Business Development
  • Scheduled appointments for Sales and Service
  • Worked closely with Finance, Titling, Business Development, and Sales
  • Admin: answered phones, handled money, ran reports, ordered all office equipment/supplies
  • Contact for vendors

Education

Certified Peer Recovery Coach -

ProTRAXX
10-2024

Master's Degree - Psychology

University of Phoenix
12.2012

Bachelor's Degree - Social Sciences

University of Maryland University College
12.2008

Associate's Degree - General StudiesScience

Florida Community College at Jacksonville
12.2005

Skills

  • Peer Recovery Coaching
  • Client Interaction
  • Job-specific Technology Familiarity
  • Multitasking
  • Policy Research
  • Issue Resolution
  • Self-motivation
  • Independent Decision Making
  • Communication
  • Integrity
  • Interpersonal Skills
  • Customer Service
  • Willingness to Learn
  • Work Ethic
  • Organization
  • MS Word
  • Excel
  • PowerPoint
  • Outlook
  • Business Intelligence
  • Microsoft Excel
  • Process enhancement
  • Audit Support
  • Trend forecasting
  • Workflow Analysis
  • Risk Mitigation
  • Information Gathering
  • Documentation And Reporting
  • Incident Reporting
  • Team Collaboration and Leadership
  • Business Operations Analysis

Degrees

M.S.S

B.S.S

Certification

  • Peer Recovery Coach

Timeline

Associate Analyst

Ally Financial
02.2014 - 08.2021

Customer Care Specialist

Coggin Toyota at the Avenues
12.2009 - 02.2014

Certified Peer Recovery Coach -

ProTRAXX

Master's Degree - Psychology

University of Phoenix

Bachelor's Degree - Social Sciences

University of Maryland University College

Associate's Degree - General StudiesScience

Florida Community College at Jacksonville
Ashli French