Ashli Hill, MA
Chesapeake,VA
Summary
Versatile job seeker with strong organizational skills eager to utilize transferable skills to help team achieve company goals. Presently, an experienced social worker and customer relations professional with an extensive history of compassionate leadership and innovative networking skills. Offers expertise in human relations, case management services, supportive social services, resource management, data collection and targeted growth opportunities. Utilizes relational skills to establish trust and collaborate with peer professionals and community partners to formulate execute plans that promote organization mission and sustaining success. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Masters of Social Worker
UHS
01.2023 - Current
- Interview high risk patients daily to execute psychosocial assessments
- Document treatment to patient medical records within 24 period in accordance to policy guidelines
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Identify preliminary issues and assess for patterns
- Present patient's case and progress towards treatment plan goals, provide insight, innovative recommendations, and actively coordinate care
- Identify and assess needs for community resources to assist with patient's aftercare
- Develop and coordinate individualized discharge plans-Interview high risk patients to execute psychosocial assessments with precision
- Identify and assess needs for community resources to assist with patient's aftercare
- Develop and coordinate individualized discharge plans
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Provide psychoeducational group therapy daily
Worship Team Coordinator
OneCity Church
09.2021 - Current
- Supports Worship Leader in discerning and meeting spiritual needs of current church members and newcomers
- Uses gifts as vocalist and instrumentalist to support inspirational worship services; serves during nine services monthly
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Held worship team accountable for facilitating God-inspired worship and continually encouraged, equipped and empowered volunteers.
- Identified and recruited volunteers
- Conduct rehearsals and facilitate group studies of 15-20 people
- Organized team building events to establish rapport and sustain team intimacy
Outreach Specialist
COMMONWEALTH CATHOLIC CHARITIES
12.2020 - 01.2023
- Perform outreach to engage with those experiencing homelessness
- Interview and assess the social needs of families, children and/ or individuals; establish supportive relationship
- Offered personalized support to individuals needing supportive housing services, helping connect each with available resources and relevant team members.
- Promote sustainability by coaching, motivating, and educating to resolve barriers and attain maximum self-sufficiency
- Evaluates effectiveness of service plan to clients; participates in weekly supervision
- Facilitates online, one-on-one and group meetings with program manager, supervisor, and agency partners
- Utilizes cognitive behavior therapy, performs crisis intervention, and implements de-escalation
- Actively participates in CoC and HUD meetings and trainings
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Represented organization at Continuum of Care meeting
- Observed patterns and developed positive, innovative changes
- Publicized agency via multifaceted outreach strategies targeted on improving information and participation.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Built and maintained contact and referrals database for leads across the Chesapeake and Western Tidewater region
- Interviewed, screened, enrolled and sourced 15 new clients monthly
- Networked across seven cities to build new connections and make initial contacts with prospects.
- Execute other assigned duties on an as needed basis; serves as point person in the absence of the Program Supervisor
Work Life Consultant
WORKPLACE OPTIONS, MILITARY ONESOURCE
07.2019 - 01.2021
- Utilized active listening to conduct appropriate assessments, determine proper services and eligible benefits and services to servicemembers and their children worldwide
- Assisted clients in accessing services and benefits by providing education and information about community resources and benefits, successfully assisting 100 clients monthly in acquiring needed aid.
- Provide access to supportive services such as financial, tax and non-medical counseling, medical assistance, parenting resources, mental health services, vocational support, & permanent housing services
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Referred 15-20 clients per week to local and national veteran assistance programs
- Monitored client’s progress, followed up client to inquire about the necessity of further services, and cross referenced resources
- Evaluate service plan efficacy and inquire about client satisfaction
- Verified coordination of health services, social services, family engagement, transportation, and food services to families experiencing homelessness and foster care
- Ensured successful implementation of client’s referrals and consultation follow up
FRONT DESK ADMINISTRATOR
NEW LIFE SUBSTANCE ABUSE & BEHAVIOR CONSULTANTS
01.2019 - 06.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Supported New Life Substance Abuse and Behavior Consultants by preparing substance abuse, mental health and domestic abuse evaluation forms for counselors and their corresponding parole officers
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Faxed and requested client information Alcohol Safety Action Program case managers and parole officers
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Verified insurance and copays; requested service authorization
- Processed invoices for payments and transcribing daily financial reports
- Adhered to Health Insurance Portability and Accountability Act (HIPAA) regulations
- Coordinate appointments for clients and staff; tracked no shows or cancellations
- Created and updated operations manual as needed
- Documented and scanned data into OfficeAlly, Theranest and Appointment Plus databases
STUDENT SERVICES ASSOCIATE
REGENT UNIVERSITY ENROLLMENT MANAGEMENT
08.2017 - 06.2019
- Ensured prospective students and current students at the school were provided with an accurate depiction of the college experience
- Utilized personal experience to establish positive relationships with prospective students
- Answered questions, pointed out important features, and offered further details about the institution to educate visitors.
- Assisted students transition the University
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 30 people on tours of the university
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Connected current students and prospective students to increase community and sociability within school population
- Effectively market Regent University to prospective students to increase school enrollment
- Hosted students in the University housing overnight, luncheons and other school events
- Connected current students and prospective students to increase community and sociability within school population
CUSTOMER RELATIONS REPRESENTATIVE
REGENTU CAREER SERVICES
10.2017 - 06.2018
- Assisted students with resources that promoted career confidence and readiness
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of tools and services and creating welcoming, positive experiences.
- Assisted with executing events such as resume workshops and mock interview training for students
- Networked with employers to garner attendance to upcoming seminars, workshops, and programs available to the school and the surrounding community
- Managed the calendars of seven Career Coaches
- Utilized Microsoft and Google programs to perform data entry
- Researched and assess jobs postings & employers to ensure their validity
- Maintained student records and adhered to Family Educational Rights and Privacy Act (FERPA) regulations
- Managed the tracking activities of the office to ultimately enhance the school climates
- Participated in weekly school staff meetings to enhance personal and professional development
- Attended seminars & workshops (i.e StrengthsFinder) to coach others to promote their skillset & position themselves to be hired
Education
Master of Arts (M.A) - Human Services Counseling
Liberty University
07.2020
Bachelor of Arts (B.A) - Politics and History
Regent University
05.2019
Skills
- Research
- Individual / Group Counseling
- Crisis Intervention
- Team Recruitment
- Coaching and Mentoring
- Motivational Leadership
- Collaborative Environments
- Schedule Management
- Leading Team Meetings
Additional Information
- Experienced remote and in-office professional with an excellent track record of making a positive impact within organizations as solution-oriented social worker. Outstanding communication, team-oriented, community oriented, relationship building, empathetic, and influencing skills. Passionately, cares about promoting and coaching individuals/families on how ultimately to be self-sufficient.
Timeline
Masters of Social Worker
UHS
01.2023 - Current
Worship Team Coordinator
OneCity Church
09.2021 - Current
Outreach Specialist
COMMONWEALTH CATHOLIC CHARITIES
12.2020 - 01.2023
Work Life Consultant
WORKPLACE OPTIONS, MILITARY ONESOURCE
07.2019 - 01.2021
FRONT DESK ADMINISTRATOR
NEW LIFE SUBSTANCE ABUSE & BEHAVIOR CONSULTANTS
01.2019 - 06.2019
CUSTOMER RELATIONS REPRESENTATIVE
REGENTU CAREER SERVICES
10.2017 - 06.2018
STUDENT SERVICES ASSOCIATE
REGENT UNIVERSITY ENROLLMENT MANAGEMENT
08.2017 - 06.2019
Master of Arts (M.A) - Human Services Counseling
Liberty University
Bachelor of Arts (B.A) - Politics and History
Regent University