Ashli McQuaige
Summary
I started my work experience in customer service, where I worked my way up to positions in management such as, Key Holder, Team Lead Supervisor and currently a Lead Registered Dental Assistant. I have 12+ years in customer service, and I strive to provide exceptional service to my customers/clients. I have been a part of teams, where I have delegated tasks to employees, conducted interviews for new hires, performance reviews, running reports for satisfactory evaluations, managed schedules, ordered supply while maintaining my budget, and maintained a positive morale in the workplace. I am efficient in my time management and tasks, and always have the end goal in mind.
Overview
13
13
years of professional experience
1
1
BLS Certification
1
1
HIPPA Certification
1
1
CPR Certified
Work History
Lead Registered Dental Assistant
Great Expressions Dental Centers
09.2023 - Current
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
Dental Assistant Instructor
Zollege Healthcare Schools
06.2023 - Current
- Served as a mentor for new instructors entering the program, sharing best practices and ensuring consistency across all courses offered within the curriculum.
- Assisted in curriculum development to ensure content aligned with industry standards and best practices for dental assistants.
- Developed comprehensive lesson plans that focused on both theoretical knowledge and practical application of dental assisting techniques.
- Enhanced overall program reputation through consistent delivery of high-quality instruction, leading to increased enrollment rates and recognition within the dental assisting education community.
- Enhanced practical skills development through regular evaluation and feedback sessions for students.
- Reduced student attrition rates by providing personalized support and mentoring to struggling learners.
- Advised students on potential career paths within dentistry based on their unique interests and strengths, helping guide them towards fulfilling professional opportunities.
- Improved student competency by implementing hands-on dental assistant training exercises.
- Prepared graduates for successful careers as dental assistants by emphasizing real-world applications of skills learned in class.
- Evaluated student performance through exams, assignments, and demonstrations, identifying areas of improvement for targeted instruction.
- Promoted a positive learning environment with an emphasis on teamwork and collaboration among students.
- Supported the program''s accreditation process by ensuring compliance with all relevant standards and documenting positive student outcomes throughout the curriculum.
- Implemented a continuous improvement process for course materials by soliciting feedback from students and using their input to refine lectures, assignments, and assessments.
- Increased student engagement in lectures by incorporating real-life case studies from the dental profession.
- Collaborated with fellow instructors to develop innovative teaching methods that increased overall student satisfaction within the program.
- Supervised student training in dental offices and classroom settings.
- Monitored student growth and learning through hands-on activities and exams.
- Inventoried lab and classroom tools and supplies and ordered more.
- Planned demonstrations for students to expand upon lecture topics.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Registered Dental Assistant
Steiner Dental
12.2021 - 08.2023
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted in the recruitment process by interviewing potential candidates and making informed recommendations for hiring decisions based on technical capabilities and cultural fit considerations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented innovative marketing campaigns that boosted brand awareness.
Registered Dental Assistant
Wolf Ranch Dental Group- Pacific Dental Services
02.2020 - 12.2021
- Supported dentist chair-side with various dental procedures such as: fillings, crowns, root canals, extractions, implant placement and delivery of removable appliances and crowns.
- Performed full mouth series X-rays/panos and digital intraoral health scans.
- Scheduling, checking in/out, and taking payments from patients.
- Creating a budget for supply and ordering according to office needs.
- Ibert/CEREC certified
- Coronal polishing and sealant placement
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Documented patient dental health information, medical history, and vital signs for future reference.
Lead Registered Dental Assistant
Rock Point Family Dentistry
09.2019 - 02.2021
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Lead Registered Dental Assistant
Aspen Dental
09.2018 - 09.2019
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Call Center Team Lead
LogistiCare Solutions LLC.
04.2016 - 06.2018
- Minimized process lags through operations protocols and client account management training.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Recommended products to customers, thoroughly explaining details.
- Oversaw team of 30+ agents focused on transportation and reservation calls.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to team support questions quickly to maintain call center efficiency.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
Key Holder
Icing By Claire's
08.2015 - 04.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Cashier
Ross Dress For Less
11.2013 - 02.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Which Wich Superior Sandwiches
06.2011 - 04.2013
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Stony Point High School, United States
Dental Assistant State License - Registered Dental Assisting
Austin Dental Assistant School
06.2018
Skills
- Staff Training and Development
- Appointment Scheduling
- Patient Counseling
- Leadership Skills
- Team Collaboration
- Patient Relations
- Performance Management
- Budget Control
- Self Motivation
- MS Office
- Staff Training
- Payment Processing
- Medical Records Management
- Inventory Management
- Patient Services
- Data Collection
- Data Entry
- Complaint resolution
- Product Knowledge
- Customer Education
- Product Sales
Certification
Nitrous Oxide Certified
CPR/BLS Certified
Coronal Polishing/Sealant
Notary Public
Hobbies
When I am not working, I am at home playing mom to my 5 year old daughter, taking yoga classes with friends, hiking trails, free writing or trying the next food truck downtown.
Timeline
Lead Registered Dental Assistant
Great Expressions Dental Centers
09.2023 - Current
Dental Assistant Instructor
Zollege Healthcare Schools
06.2023 - Current
Registered Dental Assistant
Steiner Dental
12.2021 - 08.2023
Registered Dental Assistant
Wolf Ranch Dental Group- Pacific Dental Services
02.2020 - 12.2021
Lead Registered Dental Assistant
Rock Point Family Dentistry
09.2019 - 02.2021
Lead Registered Dental Assistant
Aspen Dental
09.2018 - 09.2019
Call Center Team Lead
LogistiCare Solutions LLC.
04.2016 - 06.2018
Key Holder
Icing By Claire's
08.2015 - 04.2016
Cashier
Ross Dress For Less
11.2013 - 02.2015
Cashier
Which Wich Superior Sandwiches
06.2011 - 04.2013
High School Diploma -
Stony Point High School, United States
Dental Assistant State License - Registered Dental Assisting
Austin Dental Assistant School
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