Ashli Spain

• Built and operationalized the Georgia Region claims department from inception, designing the full claims lifecycle, tracking systems, file governance structure, and recovery workflows across six active infrastructure projects.
• Lead all regional P&C claims operations, administering the self-insured auto program and managing third-party property damage, work zone incidents, and equipment loss exposures.
• Drive approximately $300,000 in annual recovery with a 90% recovery rate through structured subrogation strategy, insurer negotiations, and disciplined claims documentation.
• Review and enforce subcontractor insurance compliance, evaluating certificates of insurance, indemnity provisions, and risk transfer requirements to ensure contractual protection prior to project authorization.
• Partner cross-functionally with Legal, Safety, and Transportation leadership to mitigate liability exposure, support litigation strategy, and participate in mediations for high-severity and fatality-related losses.
• Develop executive-level dashboards and quarterly reporting presented in corporate Risk Management meetings to provide visibility into loss trends, exposure metrics, and recovery performance.
• Establish and deliver regional claims training for field leadership, standardizing reporting protocols and strengthening risk mitigation practices across project teams.

• Led oversight of complex commercial GL, Professional Liability, and Auto portfolios, ensuring quality resolution of high-exposure claims.
• Exercised authority over $2M+ policy limits, managing settlement strategy and financial exposure across litigated files.
• Directed defense counsel and litigation plans, attending mediations and driving negotiated resolutions.
• Served as second-level escalation authority for complex claim disputes and appeals.
• Ensured compliance with carrier audit standards, service agreements, and claim governance requirements.
• Coordinated reinsurance notifications and exposure analysis for facultative and fronted insurance claims.

• Supervised commercial auto, general liability, property damage, and equipment-related claims across multiple carrier portfolios, ensuring quality resolution of complex and high-exposure files.
• Provided technical oversight on coverage interpretation, reserve strategy, and litigation management to maintain compliance with carrier-specific claim handling standards.
• Served as escalation authority for complex liability and coverage disputes, issuing final determinations in alignment with contractual obligations.
• Monitored operational performance, audit compliance, and quality assurance metrics across adjuster teams.

Claims Adjuster- Commercial Auto & Casualty, 6/2019-12/2020

Genpact (Third-Party Administrator – Multi-Carrier Portfolio)

• Investigated and resolved commercial auto, farm equipment, property damage, and general liability claims within multi-carrier TPA environment.
• Conducted liability assessments, coverage analysis, reserve setting, and negotiated settlements for litigated and non-litigated files.
• Coordinated with insureds, claimants, reinsurance carriers, and defense counsel to support timely and cost-effective claim resolution.
• Supported subrogation and recovery efforts across commercial portfolios.

• Managed high-volume portfolio of 100+ auto and casualty liability claims, evaluating property damage, bodily injury, and total loss exposures from initial investigation through final resolution.
• Conducted liability investigations including recorded statements, evidence analysis, and coverage interpretation to determine exposure and issue approval or denial decisions in accordance with policy provisions.
• Negotiated settlements and claim resolutions, balancing fair compensation with cost containment and contractual compliance.
• Identified and escalated potentially fraudulent claims, drafting investigative reports and supporting premium and provider fraud mitigation efforts.
• Maintained disciplined documentation and diary management practices to ensure timely claim progression and regulatory compliance.
• Implemented alternative dispute resolution strategies to expedite settlements and reduce prolonged claim lifecycles.