Hi, I’m
Ashli Moore
JACKSON,MO
Quote
“Don't just aspire to make a living; aspire to make a difference.”
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and providing tailored solutions to foster loyalty.
Overview
8
years of professional experience
2
Certification
Work History
Tri-State
Inbound Call Representative
11.2022 - 11.2024
Job overview
- Microsoft Outlook
- Dial Pad
- Google Docs, Google Sheets
- Service Titan
- Microsoft teams
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintain and restore customer satisfaction
- Analyze problems, determine causes, and recommend solutions to callers following standard protocol
- Develop rapport with callers and appropriately adjust communication style
- Used Google maps to coordinate routes and create appointments for technicians to efficiently and effectively respond to client needs
- Handled high volume of inbound calls to offer callers product and service information and generate quotes in Service Titan
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Anytime Notary on Demand
Office Assistant
08.2019 - 04.2023
Job overview
- Inventory: Keeping an inventory of office supplies and ordering new materials
- Organization: Organizing the office, common areas, and travel
- Researching, managing records, word processing, coordinating events, and resolving malfunctions
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Noisy Oyster
Server/Hostess
01.2017 - 07.2019
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
University of Massachusetts GlobalRemote
Bachelor of Science from Information Technology
01-2028
University Overview
GOOGLE
TECHNICAL SUPPORT FUNDAMENTALS CERTIFICATION
01.2025
University Overview
Adult EducationSummerville, SC
High school or equivalent from GED
11.2019
University Overview
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
Accomplishments
- Certified Notary Public for MO
- Certified IT Support Specialist
Certification
- Technical Support Fundamentals Certification, GOOGLE, 01/25/25
- Missouri Notary Commission, 11/10/22, 11/09/26, A state-appointed official who witnesses the signing of legal documents.
- MO Driver's License
Personal Information
Personal Information
Authorized To Work: USLanguages
English
Native or Bilingual
Spanish
Elementary
Skills
- Time Management
- Attention to detail
- Clerical Experience
- Data Entry
- Service Titan
- Dial Pad
- Shop Monkey
- Microsoft Outlook, teams
- Google Docs, sheets
- Excel
- Maintain and restore customer satisfaction
- Organization
- Goal oriented
- CRM software
- Active listening
- Appointment scheduling
- Decision-making
- Ticket support system management
- Account management
- Customer success management
- Remote support
- Customer service
- Data entry
- Verbal and written communication, Complaint resolution
- Call handling
- Billing management
- Parts ordering
- Record preparation
- Spreadsheet tracking
- Rapport building
Timeline
Inbound Call Representative
Tri-State
11.2022 - 11.2024
Office Assistant
Anytime Notary on Demand
08.2019 - 04.2023
Server/Hostess
Noisy Oyster
01.2017 - 07.2019
GOOGLE
TECHNICAL SUPPORT FUNDAMENTALS CERTIFICATION
Adult Education
High school or equivalent from GED
University of Massachusetts Global
Bachelor of Science from Information Technology
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