Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Optimistic individual with proven abilities handling tasks simultaneously while delivering service with a smile. Flexible and adaptive, well working under pressure with solution-oriented approach.
Hi, I’m
Ashli Moore
Cape Girardeau,MO
Summary
Overview
8
years of professional experience
1
Certification
Work History
King Charles Inn
Front Desk Receptionist
08.2019 - 06.2021
Job overview
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Kept accounts in balance and ran daily reports to verify totals.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used internal software to process reservations, check-ins and check-outs.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared weekly employee work schedules for team members.
- Collected room deposits, fees and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Planned coverage needs and organized services to support incoming special events.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Monitored office supplies by checking inventory and placing orders.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Maintained transaction security by verifying payment cards against identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Murphys USA
Cashier
03.2018 - 08.2019
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained cash drawer of $200 or more per shift.
- Greeted over 150 patients per day.
2001 Odysey
Cocktail Waitress
01.2014 - 01.2018
Job overview
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Kept track of event finances, including initial deposits, due payments and final balances.
- Checked over numerous daily IDs to verify ages and uphold Florida liquor laws
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for entertainment restaurant with social relevancy and intentionality
SONIC
Skating Carhop
01.2013 - 01.2014
Job overview
- Enhanced guest entertainment by balancing and delivering food and beverage orders while roller skating.
- Verified consistency in food presentation and quality by inspecting all orders prior to delivery.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Completed company training program in record time.
- Welcomed and greeted guests and delivered outstanding customer service.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Answered guest questions and promoted special products.
- Provided accurate change and order receipts promptly when processing and completing customers' cash transactions.
- Performed all activities visible by customers while roller-skating, comprising serving, food preparation, tray removal and assembly of beverage orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Took over 100 daily customer orders with 100% accuracy
Education
SOUTHERN NEW HAMSHIRE UNIVERSITYONLINE
Associate of Applied Science from Information Technology
10.2025
University Overview
Dorchester County Adult EducationSummerville, SC
GED
11.2019
University Overview
Skills
- Computer Proficiency
- Microsoft Office Suite
- Reliable and Punctual
- Courteous and Professional
- Visitor and Customer Relations
- Delivery Coordination
- Documentation and Reporting
- Verbal and Written Communication
- Data Entry and Database Software
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Customer Complaint Resolution
- Prioritization and Time Management
- Attention to Detail
- Payment Processing
- Positive Attitude and Energetic
- Research and Data Analysis
- Positive Attitude
- Team Collaboration
- Conflict Resolution
- Basic Math
- Public Relations
- Billing and Invoicing
- Lobby Maintenance
- Fitting Room Oversight
- Work Task Prioritization
- Shipment Procedures
- Gift Wrapping
- Cleaning and Sanitizing
- Product Location
- Cooperative Attitude
- Price Identification
- Call Response and Transfer
- Staff Supervision
- Product Scanning
- Customer Transactions
- Detail-Oriented
- Pricing and Markdowns
- Cash Register Operations
- Complaint Resolution
- Policies and Procedures
- Reliable and Responsible
- Honest and Ethical
- Inventory Stocking
- Employee Training
- Feedback Acceptance
- Customer Relations
- Basic Mathematics
- Goal Setting and Achievement
- Total Sales Reconciliation
- Active Listening
- Return and Exchange Processing
- Coupon Redemption
- Service Minded
- Microsoft Office
- Total Payment Calculation
- Account Invoicing
- Team Leadership
- Creative Thinking
- Analytical Thinking
- Social Perception
- Adaptable and Flexible
- Checkout Station Oversight
- Ticket Sales
- Check-In
- Check-Out
- Office Administration
- Decision-Making Abilities
- Front Desk
- Sensitive Information Handling
- Call Forwarding
- Telephone Etiquette
- Departmental Support
- Software Experience
- Organizational Skills
- Patient Service
- Safety Protocols
- Collect Payments
- Verbal Communication Skills
- Management
- Insurance Eligibility
- Record Keeping
- Excellent Customer Service Skills
Certification
- Anti-Money laundering, Pioneer American Life Insurance Company - January 27, 2022
- CNP - Certified Notary Public for Missouri -Expires 11/09/2026
Timeline
Front Desk Receptionist
King Charles Inn
08.2019 - 06.2021
Cashier
Murphys USA
03.2018 - 08.2019
Cocktail Waitress
2001 Odysey
01.2014 - 01.2018
Skating Carhop
SONIC
01.2013 - 01.2014
SOUTHERN NEW HAMSHIRE UNIVERSITY
Associate of Applied Science from Information Technology
Dorchester County Adult Education
GED
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