Ashli N. Williams
Dallas,TX
Summary
Adaptable professional with nine years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage the abilities to successfully fill the Production Training Manager role. Highly skilled Training Coordinator with solid work ethic, demonstrating strong abilities in planning, developing, and implementing training programs tailored to organizational needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Training Coordinator
Wal-Mart Mail Service
08.2022 - Current
- Organized and facilitated training sessions for new hires and existing employees
- Created instructional materials such as manuals, handbooks, & assessment tools
- Developed job skill checklists and associated training programs to verify employee readiness to perform work
- Provided support to new trainers and ongoing support and education to existing trainers
- Maintained records of completed training
- Collaborated with management to periodically review and update training program objectives
- Organized and directed orientation and onboarding sessions for employees and customers
- Conducted internal surveys and employee interviews, applying feedback to assess and improve training programs
Resolution/Email Specialist
Wal-Mart Mail Service
11.2015 - 08.2022
- Worked to ensure positive and hassle-free customer experience
- Answering incoming calls in a fast high call volume environment
- Outbound Calling - Assisting customers with prescription orders - Assisting patients via email with any questions regarding prescription orders and or services - Assisting patients via email with questions/medication assistance - Educating Patients about service and prescription needs either by phone and or email
First Party Agent
CMI Group
01.2014 - 10.2015
- Book-keeping - Payment Services - Going over cable service with customers - Negotiation skills - Answering incoming calls in a fast high call volume environment
- Increased customer satisfaction with personalized follow-up strategies.
- Prepared and presented contracts and other legal documents to clients.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
BUSINESS MARKETING | TELEVISION BROADCASTING -
Texas Southern University
H.S. DIPLOMA - THEATRE ARTS
Lake Highlands High School
Dallas, TX05.2007
Skills
- Ability to Work in a Team & Individually
- Analytical Thinking
- Course Material Creation
- Customer Service Skills
- Leadership Skills
- Microsoft PowerPoint
- Problem Solving Skills
- Staffing and Workflow Planning
- Ability to Multitask
- Communication Skills
- Critical thinking and Problem Solving
- Microsoft Excel
- Microsoft Teams
- Schedule Management
- Training Solutions Development
- Verbal and Written Communication
Certification
Registered Technician Trainee, 366847
References
References available upon request
Timeline
Training Coordinator
Wal-Mart Mail Service
08.2022 - Current
Resolution/Email Specialist
Wal-Mart Mail Service
11.2015 - 08.2022
First Party Agent
CMI Group
01.2014 - 10.2015
BUSINESS MARKETING | TELEVISION BROADCASTING -
Texas Southern University
H.S. DIPLOMA - THEATRE ARTS
Lake Highlands High School
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