Ashli Rayam
Fayetteville,NC
Summary
Highly-motivated college graduate with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Department of Veterans Affairs
Fayetteville, NC
08.2023 - 06.2024
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Fayetteville, NC
06.2022 - 06.2023
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Collected payments from patients and entered them into the billing system accurately.
- Compiled reports on patient visits for management review as needed.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Greeted patients upon arrival and answered any questions they had about their visit.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Generated monthly performance metrics reports based on customer feedback survey results.
- Ensured that proper follow up was completed after each interaction with a customer.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Insurance Agent
Asurion
Charlotte, NC
10.2021 - 05.2022
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Provided customers with information regarding plan features, pricing, and availability.
- Advised customers on the best ways to minimize risks associated with their assets.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Sought out new clients and developed clientele by networking to find new customers.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
Education
Bachelor of Science - Sociology
University of North Carolina At Pembroke
Pembroke, NC11-2020
Skills
- Indirect Patient Care
- Patient Flow Management
- Data Entry
- Patient-focused care
- HIPAA Compliance
- Procedure Assistance
- Appointment Setting
- Customer Service
- Insurance Verification
- Insurance Claims
- Maintaining confidentiality
- Clinical applications
- Team management and supervision
- Compassionate
- Case Management
- Account Management
- Medical Records Management
- Adaptable
- Typing proficiency
- Time Management
- Microsoft Excel
- Community Engagement
- Academic Writing
- Research and analysis
- Presentation Development
- Attention to Detail
- Conflict Management
- Punctual and Reliable
- Fast Learner
- Positive Attitude
- Performance Improvement
- Email and Telephone Etiquette
- Reading Comprehension
- Team Support
- Active Listening
- File and Document Management
- Basic Mathematics
- Complex Problem-Solving
Certification
- Certificate of Completion: Fayetteville NC VA Coastal Health Care System
References
References available upon request.
Timeline
Medical Assistant
Department of Veterans Affairs
08.2023 - 06.2024
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
06.2022 - 06.2023
Insurance Agent
Asurion
10.2021 - 05.2022
Bachelor of Science - Sociology
University of North Carolina At Pembroke