Ashli Richardson
Carthage,NC
Summary
Dynamic Retention Account Manager with a proven track record at AT&T, excelling in customer retention strategies and data-driven decision making. Expert in enhancing client satisfaction through tailored solutions and exceptional communication. Recognized for driving revenue growth and fostering strong relationships, while mentoring teams to achieve peak performance.
Overview
11
11
years of professional experience
Work History
Retention Account Manager
AT&T
07.2021 - Current
- Enhanced company revenue through effective upselling to current customers.
- Successfully negotiated renewals, ensuring continued partnerships with major clients.
- Delivered outstanding support for new client onboarding processes.
- Provided comprehensive reports regularly detailing individual account statuses.
Product Sales Manager
Apple
05.2018 - 06.2021
- Designed compelling product displays using diverse layouts and color schemes.
- Conducted training sessions for new recruits on company protocols.
- Established trust-based relationships with key accounts by maintaining consistent communication channels and addressing their unique needs.
- Streamlined internal processes for better efficiency, reducing costs while maintaining quality standards.
Solutions Manager
Verizon
08.2014 - 04.2017
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
- Championed the adoption of industry best practices within the organization, elevating overall performance standards.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
- Provided comprehensive training to team members, resulting in improved performance and skill development.
- Implemented continuous improvement initiatives to enhance overall team efficiency and effectiveness.
- Mentored junior staff members, fostering a positive learning environment that encouraged professional growth.
Education
Bachelor Of Business - Business
Georgia Southern University
Statesboro, GA05.2012
Skills
- Retention marketing
- Data-driven decision making
- Performance metrics analysis
- Customer retention strategies
- CRM software proficiency
- Client onboarding
- Customer service experience
- Excellent communication skills
- Proficiency in office equipment
- Customer service
- Time management
- Multitasking
- Reliability
- Team leadership
Timeline
Retention Account Manager
AT&T
07.2021 - Current
Product Sales Manager
Apple
05.2018 - 06.2021
Solutions Manager
Verizon
08.2014 - 04.2017
Bachelor Of Business - Business
Georgia Southern University
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