Microsoft
ASHLI SATTERWHITE
Sales And Customer Service Expert
Durham,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales and Customer Service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Relationship Advocate
Fidelity Investment
Durham, NC
06.2021 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Manage over 40 customer calls per day
Quality Sanitation Manager
L.M.S. General Maintenance And Cleaning Services
Raleigh, NC
01.2015 - 11.2020
- Controls all cleaning activities and daily scheduling of sanitation staff to maximize efficiency
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and developed improvement plans.
- Created and implemented training programs to enhance employee performance.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased daily productivity by 15% with proper team management and planning.
Courier
MEDSPEED
Morrisville, NC
01.2019 - 01.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours across night, weekend and holiday shifts.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Picked up medical specimens from 12+ businesses within 100 square mile territory daily.
Child Transportation
GOKART TRANSPORTATION
Raleigh, NC
01.2017 - 01.2018
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Communicated positively with children and guardians.
- Operated vehicle safely in highly congested areas with no traffic violations.
PILOT TRUCK DRIVER
FAULCONER CONSTRUCTION
RALEIGH, NC
01.2016 - 01.2017
- Clearly communicated with supervisor to give updated information on estimated times of arrival and latest road conditions.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
ASSISTANT MANAGER
Scales Tails And More Exotic Pet-shop
Clayton, NC
01.2014 - 01.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Compiled financial data to comply with budget.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed and implemented program in order to educate and ultimately increase new customer rate 18%.
Animal Caretaker
Scales Tails and More
Clayton, NC
01.2013 - 01.2015
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Kept animals clean and free of contaminants to promote optimal health.
- Designed training manuals and education techniques to train personnel in laboratory procedures.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Observed animal details such as size, condition, behavior and eating habits and documented data with Microsoft Excel.
- Improved animal health by 22% and implemented procedures to manage care of animals.
Education
Associate of Science - Business Management
WAKE TECH COMMUNITY COLLEGE
Raleigh, NC 08.2020 - Current
High School Diploma -
EAST WAKE HIGH SCHOOL oF INTERGRATED TECHNOLOGY
01.2010 - 01.2014
Skills
Sales expertise
undefinedSoftware
Google suite
Slack
Dropbox
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Customer Relationship Advocate
Fidelity Investment
06.2021 - 12.2021
Associate of Science - Business Management
WAKE TECH COMMUNITY COLLEGE
08.2020 - Current
Courier
MEDSPEED
01.2019 - 01.2020
Child Transportation
GOKART TRANSPORTATION
01.2017 - 01.2018
PILOT TRUCK DRIVER
FAULCONER CONSTRUCTION
01.2016 - 01.2017
Quality Sanitation Manager
L.M.S. General Maintenance And Cleaning Services
01.2015 - 11.2020
ASSISTANT MANAGER
Scales Tails And More Exotic Pet-shop
01.2014 - 01.2015
Animal Caretaker
Scales Tails and More
01.2013 - 01.2015
High School Diploma -
EAST WAKE HIGH SCHOOL oF INTERGRATED TECHNOLOGY
01.2010 - 01.2014
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