Ashli Sims
Decatur,GA
Summary
Proven track record at AirTran Airways, enhancing customer satisfaction and ensuring FAA compliance through effective communication and problem-solving skills. Demonstrated adaptability and teamwork, leading to improved operational efficiency and safety. Achieved significant results in high-pressure environments, showcasing reliability and organizational prowess.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Operations Agent
Southwest Airlines, SWA
10.2013 - Current
- Pre-planning the weight & balance of each flight safely.
- Communicating vital information such as passenger counts, fuel loads, baggage & freight information & customer requests.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Operating the jetbridge.
- Communicating information verbally & via radio.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Command Center Specialist
AirTran Airways
12.2011 - 10.2013
- Enhanced customer satisfaction by providing timely and accurate information on center programs and services.
- Served as the primary contact between all departments, other airlines, vendors, & the city of Atlanta.
- Utilized problem solving skills to operate the airline safely for employees and customers.
- Ensured compliance with all FAA regulations and practices of the airline.
Customer Service Agent
AirTran Airways
08.2010 - 12.2011
- Assisted passengers with booking & retrieving reservations
- Verified customer documentation and issued boarding passes.
- Properly tagged luggage, strollers & other assisted devices.
- Rebooked passengers due to flight cancellations.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Henry W. Grady
Atlanta, GA05.2004
Skills
Teamwork
Problem-Solving
Time Management
Multitasking
Reliability
Organizational Skills
Active Listening
Effective Communication
Aircraft operations procedures
Adaptability and Flexibility
Team building
Conflict Resolution
Timeline
Operations Agent
Southwest Airlines, SWA
10.2013 - Current
Command Center Specialist
AirTran Airways
12.2011 - 10.2013
Customer Service Agent
AirTran Airways
08.2010 - 12.2011
High School Diploma -
Henry W. Grady