Ashli Toms
Thurmont,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerical and Administrative Specialist
NorthStar Memorial Group
03.2022 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Offered technical support and troubleshot issues to enhance office productivity.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Prepared project documents, reports, and brochures.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Maintained office calendars to track important dates and deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Developed and implemented organizational systems to streamline daily operations.
- Assisted management with special projects to complete all tasks by deadlines.
- Created presentations and other materials to support organizational activities.
- Collaborated in timely processing of billing and accounts receivables.
- Managed filing system, entered data and completed other clerical tasks.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Scanned and printed files and paperwork, when needed.
- Optimized document layouts using advanced Word features such as tables, charts, headers, footers, and text boxes.
- Improved office efficiency through proficient use of Microsoft Office Suite software, including Word, Excel, PowerPoint, and Outlook.
- All assigned miscellaneous tasks
Administrative Assistant
Resthaven Memorial Gardens
09.2017 - 03.2022
- Assist with answering phones and greeting clients
- Verification of paperwork
- Handle payments
- Keeping logs (excel)
- Typing (word)
- Handled phones and faxes
- Responded to emails/faxes
- General clerical support duties including faxing, filing and placing orders
- Ordered and distributed work orders
- Provided administrative support for many departments
- Answered multiple phone lines
- Provided excellent customer service
- Maintained office supply inventory
- Ordering and inspecting all bronze products for installation
- Take calls and direct them according to their needs
- Work well with many coworkers
- Good communication skills
- Many other miscellaneous tasks as directed.
Cashier
Exxon
01.2017 - 01.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Dollar Tree
01.2016 - 01.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier/Customer Service
Weis Markets
01.2015 - 01.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Teacher's Aide
Kuddly Bear Child Development Center
01.2015 - 01.2015
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Built strong relationships with families through open communication channels and attending community events together.
- Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.
- Aided in the preparation of healthy meals and snacks, adhering to specific dietary requirements when necessary.
- Implemented creative learning opportunities for hands-on exploration to foster cognitive development.
- Provided emotional support and guidance to children during difficult times.
- Worked with children to develop good cognitive, physical and language skills.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Catoctin High School
Thurmont, MD01.2015
Skills
- Document Management
- Scheduling
- Order Processing
- Billing oversight
- Calendar Management
- Scheduling appointments
- Patient Flow Management
- Documentation and Recordkeeping
- Office Administration
- Inventory Management
- File Organization
- Customer Database Systems
- Bookkeeping
- Microsoft Office
- Customer Service
Certification
Business Management, 2020, Present
Timeline
Clerical and Administrative Specialist
NorthStar Memorial Group
03.2022 - Current
Administrative Assistant
Resthaven Memorial Gardens
09.2017 - 03.2022
Cashier
Exxon
01.2017 - 01.2017
Cashier
Dollar Tree
01.2016 - 01.2016
Cashier/Customer Service
Weis Markets
01.2015 - 01.2015
Teacher's Aide
Kuddly Bear Child Development Center
01.2015 - 01.2015
High School Diploma -
Catoctin High School
Business Management, 2020, Present
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