Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashli Toms

Thurmont,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clerical and Administrative Specialist

NorthStar Memorial Group
03.2022 - Current
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Created and updated records and files to maintain document compliance.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Handled incoming and outgoing mail.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
  • Prepared project documents, reports, and brochures.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Maintained office calendars to track important dates and deadlines.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Developed and implemented organizational systems to streamline daily operations.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Created presentations and other materials to support organizational activities.
  • Collaborated in timely processing of billing and accounts receivables.
  • Managed filing system, entered data and completed other clerical tasks.
  • Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
  • Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
  • Scanned and printed files and paperwork, when needed.
  • Optimized document layouts using advanced Word features such as tables, charts, headers, footers, and text boxes.
  • Improved office efficiency through proficient use of Microsoft Office Suite software, including Word, Excel, PowerPoint, and Outlook.
  • All assigned miscellaneous tasks

Administrative Assistant

Resthaven Memorial Gardens
09.2017 - 03.2022
  • Assist with answering phones and greeting clients
  • Verification of paperwork
  • Handle payments
  • Keeping logs (excel)
  • Typing (word)
  • Handled phones and faxes
  • Responded to emails/faxes
  • General clerical support duties including faxing, filing and placing orders
  • Ordered and distributed work orders
  • Provided administrative support for many departments
  • Answered multiple phone lines
  • Provided excellent customer service
  • Maintained office supply inventory
  • Ordering and inspecting all bronze products for installation
  • Take calls and direct them according to their needs
  • Work well with many coworkers
  • Good communication skills
  • Many other miscellaneous tasks as directed.

Cashier

Exxon
01.2017 - 01.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card and check transactions to complete customer purchases.

Cashier

Dollar Tree
01.2016 - 01.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Cashier/Customer Service

Weis Markets
01.2015 - 01.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Teacher's Aide

Kuddly Bear Child Development Center
01.2015 - 01.2015
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Built strong relationships with families through open communication channels and attending community events together.
  • Improved child safety by diligently monitoring the daycare environment and addressing potential hazards.
  • Aided in the preparation of healthy meals and snacks, adhering to specific dietary requirements when necessary.
  • Implemented creative learning opportunities for hands-on exploration to foster cognitive development.
  • Provided emotional support and guidance to children during difficult times.
  • Worked with children to develop good cognitive, physical and language skills.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

High School Diploma -

Catoctin High School
Thurmont, MD
01.2015

Skills

  • Document Management
  • Scheduling
  • Order Processing
  • Billing oversight
  • Calendar Management
  • Scheduling appointments
  • Patient Flow Management
  • Documentation and Recordkeeping
  • Office Administration
  • Inventory Management
  • File Organization
  • Customer Database Systems
  • Bookkeeping
  • Microsoft Office
  • Customer Service

Certification

Business Management, 2020, Present

Timeline

Clerical and Administrative Specialist

NorthStar Memorial Group
03.2022 - Current

Administrative Assistant

Resthaven Memorial Gardens
09.2017 - 03.2022

Cashier

Exxon
01.2017 - 01.2017

Cashier

Dollar Tree
01.2016 - 01.2016

Cashier/Customer Service

Weis Markets
01.2015 - 01.2015

Teacher's Aide

Kuddly Bear Child Development Center
01.2015 - 01.2015

High School Diploma -

Catoctin High School

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Ashli Toms