Ashli Wiley
Oak Park,MI
Summary
Driven professional with excelling in high-volume environments through exceptional team collaboration and negotiation strategies. Achieved significant customer satisfaction and efficiency improvements, leveraging strong POS system skills and a calm demeanor. Demonstrates a commitment to quality and cultural awareness, consistently exceeding performance targets. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Server
Gillys Club House Detroit
09.2024 - Current
- Completed mandatory meetings and training.
- Maintain high standards of personal appearance & grooming, which include always wearing the proper uniform
- Follow food safety & sanitary guidelines issued by the Health Department
- Complete assigned side work in the allocated timeframe
- Mixology skills
- STRONG relationships in Downtown Detroit
- Proven ability to handle various tasks simultaneously.
- Demonstrated strong interpersonal and communication skills.
- Complete knowledge of all floorplans, table numbers, and stations
- Complete knowledge of working on POS systems (TOAST)
- Complete knowledge & verbiage of our Brands
- Anticipate guests' needs before they ask for something
- Table maintenance
- Reconciling tables final bill per company policy
- Takes ownership of all work performed and communicated
- Completes tasks (side work and other duties) on time, or notifies the appropriate person with an alternate plan.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
Customer Service
Covenier Insurance Company
09.2022 - 09.2024
- Provide comprehensive customer service through multiple channels, including high-volume phone calls, email, and written correspondence
- Accurately document client interactions and communications using various systems to ensure seamless customer service delivery
- Process First Notice of Loss (FNOL) for auto and rental insurance claims, serving as the primary contact for client inquiries and support
Receptionist & Billing
Canton Center Dental
11.2022 - 06.2024
- Manage insurance claim submissions, ensuring all pertinent documentation is attached, and post corresponding payments in alignment with Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) guidelines
- Conduct comprehensive audits of patient accounts, providing clear explanations of balances to patients, and implement appropriate debit or credit adjustments
- Execute daily financial reports, documenting adjustments and identifying underpayments, to maintain accurate fiscal records
- Handle patient communications effectively, including scheduling appointments and orchestrating follow-up on outstanding insurance claims exceeding 30 days to secure timely payments
Waitress/Bartender
On the Border Mexican Grill and Cantina
Westland, USA
01.2022 - 07.2023
- Served customers efficiently, ensuring high satisfaction and repeat business
- Mixed and served drinks, enhancing bar revenue and customer enjoyment
- Collaborated with kitchen staff to ensure timely and accurate order delivery
- Handled cash and card transactions accurately, reducing payment errors
- Resolved customer complaints swiftly, improving overall dining experience
- Worked closely with team members to streamline service operations, boosting overall efficiency
- Maintained cleanliness of dining areas, enhancing customer satisfaction and repeat visits
- Efficiently handled waste disposal and recycling, contributing to a cleaner environment
- Collaborated with staff to ensure timely cleanup, improving overall operational efficiency
- Resolved maintenance issues promptly, ensuring a safe and pleasant dining experience
Purchase Specialist (Promotion)
Quicken Loans
08.2019 - 12.2022
- Guided customers through the home purchasing process, ensuring access to comprehensive product information and resources
- Maintained prompt email communication, addressing client inquiries to enhance customer service quality
- Managed a high volume of communications, handling over 100 daily inbound and outbound calls with professionalism
- Achieved and often surpassed set performance targets through meticulous follow-ups and effective
Education
Associate of Science - Radiology
Oakland Community College
Bloomfield Hills, MI06-2027
Mechanical Engineering -
Oakland University
12.2019
Diploma -
L'Anse Creuse High School
12.2015
Skills
- Hostess support
- Table resetting
- Team member support
- Order delivery practices
- Daily specials memorization
- Food inspection
- Quality control
- Task prioritization
- Effective customer upselling
- Professional appearance
- Point of sale (POS) system operations
- Strong work ethic
- Complaint resolution
- Order processing
- Negotiation strategies
- Materials transport
- Team collaboration
- Typing proficiency
- Calm demeanor
- Cultural awareness
Accomplishments
- tripple promotoed at Rocket Mortgage within a year
Timeline
Server
Gillys Club House Detroit
09.2024 - Current
Receptionist & Billing
Canton Center Dental
11.2022 - 06.2024
Customer Service
Covenier Insurance Company
09.2022 - 09.2024
Waitress/Bartender
On the Border Mexican Grill and Cantina
01.2022 - 07.2023
Purchase Specialist (Promotion)
Quicken Loans
08.2019 - 12.2022
Associate of Science - Radiology
Oakland Community College
Mechanical Engineering -
Oakland University
Diploma -
L'Anse Creuse High School
Similar Profiles
Rachel KliszRachel Klisz
Social Services Intern at Freedom House DetroitSocial Services Intern at Freedom House Detroit
JESSICA HARRISJESSICA HARRIS
Waitress Cashier at Detroit Pancakes HouseWaitress Cashier at Detroit Pancakes House
Meredith TullochMeredith Tulloch
Bartender at Detroit City Football ClubBartender at Detroit City Football Club