Ashli Wooten
Midvale,UT
Summary
Reliable Customer Service Representative. Proactive with over 20 years of experience in Customer Service. Positive, upbeat and service-oriented. Professional and well-grounded team member, with superior clerical skills and expertise. Successful at satisfying customer needs, while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail and records. Great problem solver, strong interpersonal skills, professional, patient and a dedicated team player. Reliable employee, seeking a customer service position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Domino's Driver/Assistant Manager
Domino's Pizza
10.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Customer Service Associate
Medallion Bank
11.2021 - 11.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by creating welcoming and positive experiences.
- Contacted clients to verify account information.
- Resolved bank account issues over phone with multiple customers daily.
- Entered information into excel computer database system.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered calls and emails daily, addressing customer inquiries, solving problems and providing help needed.
- Communicated professionally with colleagues and clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Received incoming packages and mail.
Office Assistant
Palmer's Building Inc.
10.2019 - 08.2021
- Manage reception and lobby area, greet visitors and respond to requests
for information. - Update financial, customer and business records with accurate information
each day, preventing data loss and keeping files current. - Greet visitors or callers daily to handle inquiries or direct to appropriate
persons. - Collect payments, issue receipts and update accounts to new balances.
- Answer approximately 15 phone calls daily and welcomed visitors to office. Processed requests and relayed messages to appropriate personnel.
- File and retrieve records to support business needs and boost team
productivity. - Maintain business records by updating customer information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Communicated proactively with supervisors, immediately explained issues and worked to resolve solutions.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Authored clear and professional business documents.
- Managed and completed paperwork and overall office administration operations.
- Recorded expenses and maintained accounting records.
- Attended to office operations and required paperwork.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Clothing Computer Analyst
Six Syllable
08.2019 - 10.2020
- Created stunning displays to capture customer attention and increase
sales. - Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Performed opening duties such as labeling, pricing and showcasing clothing items.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Cleaned, closed and secured store at end of shift.
- Helped 30-60 customers select attractive, figure-flattering seasonal items per day.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed clothing products.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Receptionist
Hunter Medical Center
09.2019 - 07.2020
- Answered and directed incoming calls using multi-line telephone system and directed calls to correct people.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Took accurate messages for staff and management to facilitate open and
speedy communication. - Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled appointments based on availability daily.
- Assisted Patients daily by directing to appropriate personnel and answering
average of 100 calls daily. - Processed payments for patients and updated accounts to accurate balances.
- Received incoming packages and mail.
- Coordinated and communicated with patients daily to gather pertinent information.
- Responded to customer concerns and issues daily.
- Resolved customer problems and complaints.
Education
Child Development
Child Development Associates
Salt Lake City, UT05.2008
High School Diploma -
Bartlett High School
Anchorage, AK05.2003
Skills
- Customer Relationship Management
- Customer Relations
- Time Management
- Google Drive
- Directing Team Members
- Schedule Oversight
- Shift Coverage
- Team Motivation
- Customer Service and Satisfaction
- Managing Multiple Priorities
- Money Handling
- Microsoft Office Expertise
Timeline
Domino's Driver/Assistant Manager
Domino's Pizza
10.2022 - Current
Customer Service Associate
Medallion Bank
11.2021 - 11.2022
Office Assistant
Palmer's Building Inc.
10.2019 - 08.2021
Receptionist
Hunter Medical Center
09.2019 - 07.2020
Clothing Computer Analyst
Six Syllable
08.2019 - 10.2020
Child Development
Child Development Associates
High School Diploma -
Bartlett High School