Ashlie Argueta
League City,TX
Summary
Excelling in office administration and customer service. Skilled in fostering teamwork and collaboration, adept at multitasking and problem-solving to enhance patient/ customer satisfaction and practice efficiency. Demonstrated ability to build relationships and improve workflow. A Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Orthodontic Treatment Coordinator
Jefferson Dental Care
01.2022 - 01.2024
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
Optometrist Assistant
Doctor James L Keller
02.2017 - 12.2021
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Restaurant Hostess
Luna Rosa
04.2014 - 01.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Practical Nursing
College of Southern Nevada
Las Vegas, NV01.2014
High School Diploma -
Liberty High School
Las Vegas, NV06.2011
Skills
- Office Administration
- Appointment Scheduling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Relationship Building
- Data Entry
- Adaptability
Languages
Spanish
Full Professional
Timeline
Orthodontic Treatment Coordinator
Jefferson Dental Care
01.2022 - 01.2024
Optometrist Assistant
Doctor James L Keller
02.2017 - 12.2021
Restaurant Hostess
Luna Rosa
04.2014 - 01.2017
No Degree - Practical Nursing
College of Southern Nevada
High School Diploma -
Liberty High School
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