Ashlie Bateman
Memphis,TN
Summary
Passionate about improving the quality of people's unexpected care and service. Seeking to thrive with my experiences and communication to empower customers that I'm here to help them achieve their goals. Experienced Customer Service professional with 6+ years on providing exceptional service to customers. Skilled in customer satisfaction, problem-solving, and conflict resolution.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance
07.2025 - Current
- Connect with patients via phone/chat to address their concerns and answer patient questions
- Respond to members request for assistance and/or possibly process payments
- Verify patients insurance coverages, process referral, and provide assistance with prior authorization
- Transfer calls between healthcare provider, patients, and pharmacists
- Understand the process of being in healthcare, principles of patient care, and the members HIPPA law
- Navigating between multiple systems Outlook, Excel, and Microsoft Office
Front Desk Clerk/Covid-19 Screener
Regional One Health Center
01.2020 - 01.2024
- Provide customer service through positively addressing concerns
- Delegate communication between company’s systems and the customer
- Administer Covid-19 screenings to patients
- Perform case management for newly diagnosed Covid-19 patients
- Collected patient benefit verification information as needed for additional medical care
- Compiled and submitted statistical data and reports through internal system as required
- Act as a Liaison between patients and medical supervisory staff whenever required
- Manage a proficient level of customer communication to de-escalate inbound calls
Receiving Dock Receptionist
Amazon Inc.
01.2019 - 01.2020
- Served as a customer service advocate for Inbound/Outbound calls
- Manage communications for receiving dock personnel
- Serve as a Liaison between truck drivers and dock leadership
- Manage receptionist area and prepared send off to the next shift’s staff
- Manage office security by following safety guidelines related to dock protocols
- Assist with Quality Assurance with packaging and pallets as required
- Resolve truck driver’s issues through process expertise with minimum leadership involvement
Customer Service Rep.
Toys R Us Inc.
01.2016 - 01.2019
- Provide customer services through completing purchases from customers
- Manage Inbound phone line for customer inquiries as needed
- Provided Subject Matter Expert knowledge on store returns and processes
- Serve as a store greeter to customers and provided a proficient level of hospitality
- Manage inventory and supplies for the store as required
- Resolve customer issues through process expertise with minimum leadership involvement
- Perform additional clerical duties as needed by leadership team
Education
High School Diploma -
Pathway Education Center
01.2014
Skills
- Proficient in Communication Skills
- Proficient in Resolving Complaints
- Proficient in Administration and Reporting
- Proficient in Priority Management
- Proficient in Team Engagement
- Proficient in Maintaining Work Safety
- Proficient in Team Scheduling and Coordinating
- Proficient in Continuous Improvement Projects
Timeline
Healthcare Customer Service Representative
Teleperformance
07.2025 - Current
Front Desk Clerk/Covid-19 Screener
Regional One Health Center
01.2020 - 01.2024
Receiving Dock Receptionist
Amazon Inc.
01.2019 - 01.2020
Customer Service Rep.
Toys R Us Inc.
01.2016 - 01.2019
High School Diploma -
Pathway Education Center