Ashlie Bridgman
Pensacola,FL
Summary
Experienced customer service professional with a diverse background in customer service, banking, and general office settings. Proven track record of effectively resolving customer disputes and enhancing satisfaction through active listening. Demonstrates exceptional skill in ensuring compliant transaction processing and excels in team collaboration. Highly adept at prioritizing work to meet daily operational demands in fast-paced environments. Remote work availability and is ready to start immediately.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
08.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily. Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Member Service Representative III
Navy Federal Credit Union
11.2022 - 3 2024
- Provided members and prospective members full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, and credit/debit cards
- Performed moderately complex platform banking functions under supervision
- Specifically helped with fraud on accounts and credit/debit cards
- Filed claims/disputes and shutdown/close accounts and cards respectfully if fraud was reported
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Verified customer identification and documentation for compliant transactions
- Assisted members with account management, including updating personal information and setting up automated payments
Shift Leader
ABC Fine Wine & Spirits
Pensacola, Florida
02.2021 - 02.2023
- Served as Manager on Duty, opened and closed store, assist Store Manager and Assistant Manager in overseeing store operations
- Operated point-of-sale terminal to process guest transactions, with accurate cash handling, other tender acceptance, and applying coupons or discounts in accordance with company procedures
- Assisted with daily truck deliveries
Copy & Print Associate
Office Depot
03.2019 - 02.2021
- Copy, print, laminate, cut, modify documents, pictures, posters, and maps
- Cashed customers out and helped find or answer specific questions anyone had
Cashier
Walmart
01.2017 - 02.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
- Helped customers complete purchases and locate items
- Restocked and organized merchandise in front lanes
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
Data Collection Tech
Total Parts Plus
01.2016 - 01.2017
- Collected and verified part compliance data, improving data integrity for customer-specific needs.
- Contributed to project continuity and team efforts during two summer terms, ensuring seamless workflow.
- Utilized web resources and company databases to gather critical part and compliance information such as Restriction of Hazardous Substances (RoHS), Registration, Evaluation, Authorization, and Restriction of Chemicals (REACH), and tantalum, tin, tungsten, gold (3T's and Gold or 3TG)Ensured compliance with legal guidelines and regulations during entire data collection process.
Education
Associate of Science - CyberSecurity
Pensacola State College
Pensacola, FLSkills
Customer Service/Support
Work Prioritization
Data Entry
Attention to detail
Team player
Professional Telephone Demeanor
Product Knowledge
Microsoft Office
Computer Literacy
Complaint Management
Account Management
Call Center experience
Credit Union/Banking Knowledge
Financial Transactions
Customer Service/Support
Timeline
Barista
Starbucks
08.2024 - Current
Member Service Representative III
Navy Federal Credit Union
11.2022 - 3 2024
Shift Leader
ABC Fine Wine & Spirits
02.2021 - 02.2023
Copy & Print Associate
Office Depot
03.2019 - 02.2021
Cashier
Walmart
01.2017 - 02.2019
Data Collection Tech
Total Parts Plus
01.2016 - 01.2017
Associate of Science - CyberSecurity
Pensacola State College