Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Directed activities of team of skilled kitchen workers preparing and serving meals.
Planned and executed promotions and special events in close collaboration with management.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Supervised food presentation and plating to enhance visual appeal.
Directed food preparation and cooking activities to meet health and safety standards.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Shift Lead
Walgreens
Greenville, SC
12.2022 - 01.2023
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Trained newly hired sales team in upselling techniques.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Supervisor
Walmart
Taylors, SC
10.2015 - 11.2022
Streamlined daily operations, enhancing workflow efficiency across multiple departments.
Supervised team performance, ensuring adherence to safety protocols and operational standards.
Implemented process improvements that reduced operational delays and increased productivity.
Monitored inventory levels, facilitating timely restocking to meet production demands.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.