Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashlie Burkey

Toledo

Summary

Dynamic professional with extensive experience at Amazon, excelling in process improvement and safety management. Proven track record in mentoring teams, enhancing workflow efficiency, and fostering strong customer relationships. Adept at performance monitoring and critical thinking, driving significant operational success while maintaining high standards of service quality.

Overview

10
10
years of professional experience

Work History

Process Assistant

Amazon
07.2021 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Flow Team Lead

Amazon
10.2021 - 05.2022
  • Conducted performance evaluations for direct reports, identifying areas of improvement, setting goals, and offering constructive feedback for growth.
  • Demonstrated excellent leadership qualities by effectively delegating tasks and empowering team members to take ownership of their responsibilities.
  • Cultivated a positive work environment by fostering teamwork, collaboration, and open communication among team members.
  • Solved problems and created positive customer experience to reduce escalations.
  • Boosted employee morale through recognition programs that acknowledged outstanding contributions to the team''s success.
  • Supported resolution of escalating employee issues or concerns.
  • Ensured compliance with company policies, safety regulations, and industry best practices throughout daily operations.
  • Collaborated with other department leads to address cross-functional challenges and develop integrated solutions.
  • Responded quickly to changing priorities in order to meet business needs while still maintaining high levels of productivity.
  • Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.

Process Guide

Amazon
03.2021 - 07.2021
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Independent problem solver who took initiative in researching solutions without needing excessive supervision.
  • Coordinated with IT department to troubleshoot and resolve system issues, minimizing downtime and maintaining productivity.
  • Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Worked closely with management staff.

Ambassador

Amazon
12.2020 - 03.2021
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Assessed individual learning needs, tailoring instruction accordingly for maximum impact.
  • Increased trainer productivity by establishing clear expectations and providing ongoing support.

District Manager

S&G
12.2018 - 07.2020
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Organized promotional events and interacted with community to increase sales volume.

Store Manager

S&G
01.2015 - 12.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Education

High School Diploma -

South High
Springfield, OH

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Attendance tracking
  • Process flows
  • Process improvement
  • Metrics tracking
  • Clear communication

Languages

English

Timeline

Flow Team Lead

Amazon
10.2021 - 05.2022

Process Assistant

Amazon
07.2021 - Current

Process Guide

Amazon
03.2021 - 07.2021

Ambassador

Amazon
12.2020 - 03.2021

District Manager

S&G
12.2018 - 07.2020

Store Manager

S&G
01.2015 - 12.2018

High School Diploma -

South High

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