Ashlie Clark-Alvernia

· Facilitated internal mobility across entire Universal Orlando Resort by ensuring communication among area managers and Human Resources Business Partners.

· Executed the 2023 Here You Can Grow Career Expo, connecting 1500+ TMs leaders and champions throughout varies businesses across the company.

· Marketed Universal Orlando Career Network resources to Team Members and Leadership throughout the resort. Collaborated with TDO, TA, and FOH Operations leaders to streamline internal transfer process.

· Mentored Team Members by providing career mapping, mock interviews, and resume assistance and aligning skillsets to job descriptions and making a more competitive story to showcase their talents.

· Assisted with facilitating transfers for Team Members that require reasonable accommodations with emphasis on confidentiality.

· Assisted UOCN Specialist with recruitment for talent pipeline through Universal's Career Connector Program.

· Monitored internal inbox to assist Team Members with Career Network and general HR questions.

· Resolved questions and pending issues for candidate walk-ins.

· Monitored candidate inbox and consulted with Talent Development team to ensure new hires receive timely orientation. Participated in hiring events by interviewing candidates and processing job offers.

• Delivers classes to newly hired Team Members reviewing company procedures, service expectations, onboarding and safety requirements
• Drives initiatives to debias processes and promote an inclusive environment for all Team Members
• Create, maintain and deliver in-depth, valuable training on variety of safety and divisional topics, both in-person and via teleconferencing systems
• Identifies and solves complex problems related to employee training
• Maximizes team performance with knowledge and level of administrative support provided
• Draft agendas, provide materials and execute follow-up for meetings and team conferences
• Conducts operational audits observing and documenting service trends across the resort.

• Managed multiple projects and tasks simultaneously while maintaining client expectations, by documenting and measuring guest feedback
• Supervised a team of 20+ Guest Services Coordinators, providing daily direction, ongoing feedback and conducting performance evaluations
• Verified reports followed regulations for Risk Management and Legal counsel
• Collaborated with resort wide Leaders to resolve escalated guest situations
• Proposed and implemented process to streamline departmental functions
• Analyzed, vetted, and implemented organization-wide strategies to launch the services responses for company social media platforms.

• Provided individualized customer service through strong relationship building
• Represented company at conferences, trade shows and customer locations
• Liaised between vendors, stakeholders, and leadership on contract processing and problem solving
• Collaborated with marketing staff to develop strategic advertising plans, keep projects on task and meet deadlines.