Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlie Claunch

Bakersfield,CA

Summary

Dynamic leader with proven expertise in staff management and workplace safety, honed across roles at Starbucks and other leading companies. Excelled in elevating customer satisfaction and streamlining operations, showcasing a high sense of urgency and supportive teamwork. Skilled in cash handling and fostering positive environments, significantly enhancing operational efficiency and team morale.

Overview

20
20
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2012 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Cashier

Loves Travel Stop
12.2010 - 04.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Waitress Supervisor

Topock Marina
03.2005 - 11.2010
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.

Education

High School Diploma - Gender Studies

River Valley High School
Mohave Valley, AZ
06.2008

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • High sense of urgency
  • Works well in high paced environments

Timeline

Shift Supervisor

Starbucks
04.2012 - 11.2024

Cashier

Loves Travel Stop
12.2010 - 04.2012

Waitress Supervisor

Topock Marina
03.2005 - 11.2010

High School Diploma - Gender Studies

River Valley High School

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Ashlie Claunch