Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlie Dooley

Royse City

Summary

Highly motivated in becoming part of a team where there is room for growth both professionally and personally.

Overview

11
11
years of professional experience

Work History

Sr. Bond Account Manager

K&S Insurance (Baldwin Risk Partners)
08.2021 - Current
  • Prepares all bonds, error free, as necessary and on forms as required in contract specs. Expected turn around time for bonds in most cases is same day, or in a timeframe discussed with producer.
  • Trains new employees on process and workflows.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Provides assistance to account managers
  • Carry out the necessary steps in order to issue bonds, including; checking for errors, recording requests, submission to sureties attaining the producer's signature, and sending information to my clients.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Responsible for account accuracy in billing and invoicing.
  • Responsible for collecting and storing all account information for new and existing clients to maintain an excellent the client surety relationship.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Created workflows for EPIC
  • Streamlined internal processes for better efficiency in account management tasks.
  • Works efficiently in ERLON
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Experienced in AMS
  • Experienced in Surety 2000
  • Performs renewals and placement of miscellaneous bonds 60-90 days prior to renewal.
  • Responsible for issuing continuation certificates and or new bonds to comply with changing state laws where appropriate.
  • Maintains an excellent relationship between surety and agency.
  • Facilitate underwriting processes and communication between surety and client.

Registered Dental Assistant, Chairside

Thomas Anderson DDS
05.2019 - Current
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Documented patients' dental health information, medical history and vital signs.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Dental Assistant

Prairie Place Family Dental
01.2015 - 08.2018
  • Versed in four-handed chair side dentistry, routine restorations and intra- oral techniques.
  • Dental materials knowledge Sterilization techniques familiarity Syringes and anesthetics knowledge Model trimming competency, Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Correctly mixed compounds for cleaning or filling teeth.
  • Completed patient paperwork and scanned into Dentrix system.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Worked closely with patients before, during and after dental procedures.
  • Competently prepared dental materials including cements, amalgams and composites.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Felt and visually examined gums to detect any sores or signs of disease.
  • Took impressions for retainers and appliances.
  • Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
  • Accurately use Dexis to perform full mouth x-rays, and intraoral x-rays.
  • Knowledgeable with Icat system to take panoramic x-rays and 3-D cone beam scans.
  • Accurately fabricate temporary crowns/bridges.

Store Manager/Loan Officer

Cottonwood Financial
05.2014 - 03.2015
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Properly followed money handling and safe regulations.
  • Managed schedules of other employees.
  • Managed daily store reports.

Hygiene Coordinator/ Hygiene Assistant

Shorewood Family Dental Care
10.2013 - 06.2014
  • Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Assisted Hygienist on perio charting.

Education

High School Diploma -

Morris Community High School
Morris, IL
2010

Registered Dental Assistant Course: 2016 -

Academy Of General Dentistry
2016

Skills

  • Organized file management
  • Proper telephone etiquette
  • Superior customer service
  • Excellent time management skills
  • Backround in Staff Management
  • Backround in Financial Management
  • Contract Management
  • Policy Implementation
  • Staff Training and Development
  • Process Improvement
  • MS Office
  • Client Relationship Management

Timeline

Sr. Bond Account Manager

K&S Insurance (Baldwin Risk Partners)
08.2021 - Current

Registered Dental Assistant, Chairside

Thomas Anderson DDS
05.2019 - Current

Dental Assistant

Prairie Place Family Dental
01.2015 - 08.2018

Store Manager/Loan Officer

Cottonwood Financial
05.2014 - 03.2015

Hygiene Coordinator/ Hygiene Assistant

Shorewood Family Dental Care
10.2013 - 06.2014

High School Diploma -

Morris Community High School

Registered Dental Assistant Course: 2016 -

Academy Of General Dentistry

Similar Profiles

CREATE PROFILE
Ashlie Dooley