Ashlie Ford
Dorr,MI
Summary
Accomplished General Manager with a proven track record at N & P Hospitality, enhancing operational efficiency and employee satisfaction. Skilled in operations management and leadership, adept at fostering team unity and driving performance optimization. Achieved significant improvements in profitability and client loyalty through strategic planning and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Home Caregiver
Meggan Shepard
12.2022 - Current
- Enhanced client comfort by providing compassionate and attentive care in a private home setting.
- Demonstrated cultural competency by respecting diverse backgrounds, perspectives, values, and beliefs of clients served in the private home environment.
- Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
- Provided essential personal care services such as bathing, grooming, dressing, toileting assistance, ensuring dignity and respect at all times.
- Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
General Manager
N & P Hospitality
01.2024 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Staffing Coordinator
Logistics Health Incorporated
11.2020 - 10.2022
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Lead Production Operator
Ferris Coffee & Nut
02.2017 - 08.2019
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Established performance benchmarks, monitoring progress towards goals and providing feedback to drive continuous improvement efforts.
- Monitored production metrics, identifying areas for improvement and implementing corrective actions as needed.
- Contributed ideas during continuous improvement meetings, leading to the implementation of several successful process enhancements.
Education
Associate of Applied Science - Registered Medical Assistant
Everest Institute
Grand Rapids, MI08-2014
Skills
- Operations management
- Efficient multi-tasker
- Database management
- Performance optimization
- Problem solving skills
- Leadership skills
- Time management skills
- Team player
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcare's Association (NHA).
- CPR Certification / First Aid Certification
- Hotel Training Course (CLC Lodging)
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute.
Timeline
General Manager
N & P Hospitality
01.2024 - 09.2024
Private Home Caregiver
Meggan Shepard
12.2022 - Current
Staffing Coordinator
Logistics Health Incorporated
11.2020 - 10.2022
Lead Production Operator
Ferris Coffee & Nut
02.2017 - 08.2019
Associate of Applied Science - Registered Medical Assistant
Everest Institute
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