Ashlie Gonzalez
Jersey City,NJ
Summary
Proven security and customer service expert with experience at Allied Universal Security Services. Skilled in incident reporting, superior customer service, and active listening, ensuring safety and client satisfaction. Excelled in risk assessment and problem resolution, significantly enhancing workplace security and customer experience. Fluent in multiple languages, adept at fostering inclusive environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Passenger Service Agent
Worldwide Flight Services
05.2024 - 11.2024
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Front Desk Receptionist
Planet Fitness
03.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Representative
Champs Sports
08.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Daycare Teacher
Smart Start Academy
12.2021 - 08.2022
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Customer Service Representative
Dominos Pizza Inc.
07.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Dickinson Highschool
Jersey City, NJ06.2020
Skills
- Incident reporting
- Security guard license
- General security
- Superior customer service
- FLUENT IN LANGUAGE
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
12.2024 - Current
Passenger Service Agent
Worldwide Flight Services
05.2024 - 11.2024
Front Desk Receptionist
Planet Fitness
03.2023 - 11.2023
Customer Service Representative
Champs Sports
08.2022 - 03.2023
Daycare Teacher
Smart Start Academy
12.2021 - 08.2022
Customer Service Representative
Dominos Pizza Inc.
07.2018 - 03.2021
GED -
Dickinson Highschool
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