Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlie Hernandez

Ontario,CA

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands. Skilled in visual inspection and customer service, I excel in identifying defects and fostering teamwork, ensuring compliance with quality standards while maintaining a strong work ethic and integrity.

Experienced with cash handling, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

5
5
years of professional experience

Work History

Quality Control Inspector

Frupco
11.2014 - 03.2016
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Examined products for imperfections and defects.

Cashier

Toys"R"Us
04.2013 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Shift Supervisor

Wendys International
08.2011 - 01.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

Cosmetology License - Cosmetic

Salon Success Academy
Upland, CA

High School Diploma -

Montclair High School
Montclair, CA

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Willing to learn
  • Shelf stocking

Timeline

Quality Control Inspector

Frupco
11.2014 - 03.2016

Cashier

Toys"R"Us
04.2013 - 09.2014

Shift Supervisor

Wendys International
08.2011 - 01.2013

Cosmetology License - Cosmetic

Salon Success Academy

High School Diploma -

Montclair High School

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