ASHLIE HOLLIS
Cheltenham,MD
Summary
Professional with high standards and strong focus on delivering results. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Known for team collaboration, flexibility, and reliability. Strong communication and problem-solving abilities, with keen attention to visitor needs and experience.
Overview
6
6
years of professional experience
Work History
Museum Experience Facilitator
Rubell Museum DC
09.2022 - Current
- Led private tours and educational programs, engaging visitors and local schools to deepen their connection with the museum. Tour size ranged from 15 - 50.
- Collaborated with staff to enhance visitor experiences and promoted museum events, strengthening community relationships and increasing program visibility.
- Applied feedback to refine activities, ensuring continuous improvement and a more engaging environment for all guests.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Sales Lead
Event Network
09.2022 - 04.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked the concessions during live performances at Ford's Theatre. Serviced 50+ patrons during the evening productions by organizing pre-orders of food and beverages for patrons.
Keyholder Manager
JOANN Fabrics and Crafts
02.2022 - 07.2022
- In this role, I supervised a team of 5 employees per shift, ensuring smooth operations and excellent customer service
- I was responsible for preparing daily sales and performance reports, submitting them to senior management to support business planning and decision-making
- Additionally, I handled financial transactions, including managing cash drawer drops and preparing daily cash deposits
- My role also involved conducting interviews for new staff and resolving customer disputes with professionalism and courtesy, both in-store and via email
- This approach led to a significant improvement in customer retention
Education Coordinator
JOANN Fabrics and Crafts
09.2019 - 06.2020
- As an Education Coordinator, I organized and facilitated activities in the Creator's Studio, ensuring that customer schedules were tailored to promote engagement and maximize class participation.
- I actively engaged with customers, local businesses, and community organizations to promote events and foster a strong local presence for the store
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
- Organized and allocated resources required to meet needs of 10 students per class and 6 instructors.
Education
BA - Theatre, Art
PenWest California University
California, PA01.2011
Skills
- Customer Service & Visitor Engagement: Expertise in answering inquiries and providing accurate, timely information to visitors across multiple platforms (phone, email, in-person)
- Data Entry & Microsoft Office: Proficient in data entry and creating reports, with strong knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Knowledge of Washington, DC Area: Familiar with local landmarks, attractions, events, and transportation, with a desire to further develop city knowledge
- Event Coordination & Logistics: Experienced in coordinating events, managing distribution, and handling logistics to ensure smooth operations
- Organization & Time Management: Strong ability to maintain an organized workspace, manage calendars, prioritize tasks, and handle multiple responsibilities efficiently
- Physical Task Management: Capable of managing physical tasks such as moving materials and handling distribution of promotional collateral
Timeline
Sales Lead
Event Network
09.2022 - 04.2023
Museum Experience Facilitator
Rubell Museum DC
09.2022 - Current
Keyholder Manager
JOANN Fabrics and Crafts
02.2022 - 07.2022
Education Coordinator
JOANN Fabrics and Crafts
09.2019 - 06.2020
BA - Theatre, Art
PenWest California University
Similar Profiles
Lamiya "Msanii" MurrayLamiya "Msanii" Murray
Co-Coordinator for Soliciting & Collecting at Rubell Museum GalaCo-Coordinator for Soliciting & Collecting at Rubell Museum Gala
Christine VaughsChristine Vaughs
Chiropractic Assistant at Dr. Jack J. Holeman, DC & Dr. Katarina Rigali, DCChiropractic Assistant at Dr. Jack J. Holeman, DC & Dr. Katarina Rigali, DC
Raquel O'BrienRaquel O'Brien
Security Guard at Fine Arts Museum- De Young MuseumSecurity Guard at Fine Arts Museum- De Young Museum