Ashlie Hylton
Norman,OK
Summary
Knowledgeable and dedicated customer service professional with 5 years of extensive experience in Management, productivity, and fast-paced, team- based environments. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships and businesses.
Overview
5
5
years of professional experience
Work History
Assisstant Manager
Dominos Pizza Inc.
05.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Process Guide
Amazon OKC2 Fulfillment Center
11.2021 - 01.2024
- Performed all laborer duties in Inbound Receive department such as, sorting, unloading, and palletizing freight.
- Consistently hit rate at 80 units per hour and above while maintaining highest quality and accuracy.
- Became Receive problem solver within 1 month from date of hire being responsible for fixing any issues associates had as well as ensuring a clean department.
- Trained and supervised over 15 new hires during first month of becoming Learning Ambassador and continued to teach classes and retrain employees monthly.
- Currently assist PA to ensure lines are running and associates are maintaining safety, rate, and quality to continue to meet goals and remain top shift for performance and quality at OKC2.
Assistant Manager
Braums Ice Cream And Dairy
07.2019 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing on an as-needed basis.
- Ensured the quality of product and customer satisfaction by properly training each new employee.
- Operated and overseen the stores entire service and 20+ employees, resolving any issues when the GM was off duty or working on other projects.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
High School Diploma -
Skills
- Dependable and Cooperative
- Working Under Pressure
- Managing tight deadlines
- Floor Management
- Data Entry
- Microsoft Applications
- Detail Oriented
- Strong Interpersonal Skills
Timeline
Assisstant Manager
Dominos Pizza Inc.
05.2024 - 10.2024
Process Guide
Amazon OKC2 Fulfillment Center
11.2021 - 01.2024
Assistant Manager
Braums Ice Cream And Dairy
07.2019 - 09.2021
High School Diploma -
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