Ashlie Jones
Lehi,UT
Summary
Adept at leading teams and enhancing operational efficiency, I significantly contributed to Peak Living by employing my Yardi Software proficiency and exceptional team management skills. My approach, centered on innovative problem-solving and fostering a collaborative environment, has consistently driven positive outcomes and heightened customer satisfaction.
Overview
11
11
years of professional experience
Work History
Software Support Manager
Peak Living
03.2022 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Yardi Support Specialist
Peak Living
10.2018 - 03.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
Assistant Community Manager
Peak Living
06.2018 - 10.2018
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Fielded inquiries from current and potential community members about property and community offerings.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Leasing Specialist
Peak Living
04.2015 - 06.2018
- Collected, completed, and processed lease applications.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Set appointment times for individuals to tour facilities and see available units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Agent
Entrata
07.2013 - 04.2015
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
Education
No Degree - Marriage And Family Life
Brigham Young University
Provo, UTHigh School Diploma -
Mountain View High School
Orem, UTSkills
- Basic Math
- Verbal Communication
- PPE use
- Team Management
- Flexible and Adaptable
- Conflict Resolution
- Yardi Software Proficiency
- Microsoft Word
- Friendly, Positive Attitude
- Attention to Detail
- Task Prioritization
- Team building
Timeline
Software Support Manager
Peak Living
03.2022 - Current
Yardi Support Specialist
Peak Living
10.2018 - 03.2022
Assistant Community Manager
Peak Living
06.2018 - 10.2018
Leasing Specialist
Peak Living
04.2015 - 06.2018
Leasing Agent
Entrata
07.2013 - 04.2015
No Degree - Marriage And Family Life
Brigham Young University
High School Diploma -
Mountain View High School