Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlie Jones

Lehi,UT

Summary

Adept at leading teams and enhancing operational efficiency, I significantly contributed to Peak Living by employing my Yardi Software proficiency and exceptional team management skills. My approach, centered on innovative problem-solving and fostering a collaborative environment, has consistently driven positive outcomes and heightened customer satisfaction.

Overview

11
11
years of professional experience

Work History

Software Support Manager

Peak Living
03.2022 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.

Yardi Support Specialist

Peak Living
10.2018 - 03.2022
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Offered assistance in implementing and developing training programs.
  • Created user accounts and assigned permissions.

Assistant Community Manager

Peak Living
06.2018 - 10.2018
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Leasing Specialist

Peak Living
04.2015 - 06.2018
  • Collected, completed, and processed lease applications.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Created proposals, lease offers and documents for incoming and current tenancies.
  • Set appointment times for individuals to tour facilities and see available units.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Greeted clients, showed apartments, and prepared leases.
  • Distributed and followed up on tenant renewal notices.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Leasing Agent

Entrata
07.2013 - 04.2015
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.

Education

No Degree - Marriage And Family Life

Brigham Young University
Provo, UT

High School Diploma -

Mountain View High School
Orem, UT

Skills

  • Basic Math
  • Verbal Communication
  • PPE use
  • Team Management
  • Flexible and Adaptable
  • Conflict Resolution
  • Yardi Software Proficiency
  • Microsoft Word
  • Friendly, Positive Attitude
  • Attention to Detail
  • Task Prioritization
  • Team building

Timeline

Software Support Manager

Peak Living
03.2022 - Current

Yardi Support Specialist

Peak Living
10.2018 - 03.2022

Assistant Community Manager

Peak Living
06.2018 - 10.2018

Leasing Specialist

Peak Living
04.2015 - 06.2018

Leasing Agent

Entrata
07.2013 - 04.2015

No Degree - Marriage And Family Life

Brigham Young University

High School Diploma -

Mountain View High School
Ashlie Jones