Ashlie Kass
Cape Coral,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Sales Associate
Macy's
Fort Myers, FL
10.2021 - 01.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
Cashier
McDonald's
Cape Coral, FL
03.2022 - 06.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
CSR
Lynx Services
North Fort Myers, FL
09.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
Case Manager
Alta Resources
Fort Myers, FL
02.2023 - 04.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Transitioned clients to different providers based on progress or needs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Assessed and identified service delivery challenges and opportunities within local area.
To-Go Specialist
The Cheesecake Factory
Estero, FL
08.2023 - 11.2023
- Ensured that all food safety regulations were followed during meal preparation process.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team to deliver timely service of items.
- Restocked condiment stations with appropriate amounts of ketchup, mustard, mayonnaise.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
- Complied with local liquor laws by checking identification when serving alcoholic beverages.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Adhered to company policies related to health codes and safety regulations at all times.
- Greeted customers in a friendly manner and took orders for to-go items.
- Received payments, returned accurate change and closed checks in POS system.
Customer Service Representative
Alta Resources
Fort Myers, FL
11.2023 - 09.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Server Assistant
Outback Steakhouse
Bonita Springs, FL
11.2024 - Current
- Stocked service stations with ice, napkins and straws.
- Cleared dishes after courses for prompt table maintenance.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Filled and served various beverages for customers.
- Inspected restaurant equipment regularly for maintenance issues or malfunctions.
- Resolved guest complaints to maintain complete customer satisfaction.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Collaborated with team members to achieve daily goals within specified time frame.
- Supported serving staff in delivering accurate and well-presented food orders.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Responded promptly to requests from servers or other staff members.
- Provided exceptional service to high volume of daily customers.
- Carried food orders to specific restaurant tables and served guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
Education
High School Diploma -
Oasis High School
3519 Oasis Blvd, Cape Coral, FL 3391403.2022
Skills
- Responsible driver
- Reliability
- Keeping children safe
- Follows directions
- Discipline understanding
- Personable nature
- Behavior Management
- Conflict Resolution
- Educational support
- Cash register operation
- Customer assistance
- Assessed customer product needs and interests in order to best recommend suitable items
- Independent judgement
- Money handling
- Teamwork
- Retail sales
- Collaboration
- Active listening
- Organization
- Food inspection
- Service prioritization
- Beverage preparation
- Cash handling
- Food safety practices
- Point of sale (POS) system operations
- Flexible schedule
- Responsible and trustworthy
Timeline
Server Assistant
Outback Steakhouse
11.2024 - Current
Customer Service Representative
Alta Resources
11.2023 - 09.2024
To-Go Specialist
The Cheesecake Factory
08.2023 - 11.2023
Case Manager
Alta Resources
02.2023 - 04.2023
CSR
Lynx Services
09.2022 - 12.2022
Cashier
McDonald's
03.2022 - 06.2022
Sales Associate
Macy's
10.2021 - 01.2022
High School Diploma -
Oasis High School