Ashlie Lamb
Parksville
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
11
11
years of professional experience
Work History
Direst Support Professional
New Hope Community
09.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.0
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Office Assistant
Sullivan Correctional Facility
09.2016 - 09.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Transcribing of hearings
- Typing event packets for religious and social events
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service
Hudson Valley Foie Gras
05.2014 - 09.2016
- Provided excellent customer service through communication and interpersonal skills.
- Increased customer service success rates by quickly resolving issues.
- Provided sales and customer service assistance to walk-in traffic
- Trained and managed associates in customer service and sales techniques.
- Directed cleaning, restocking, and customer service activities.
- Typed up meeting minutes
- Created shipping labels for the boxes
- Answering phone calls
- Opening mail
Education
High School Diploma -
Tri Valley
Grahamsville, NY06-2011
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Dedicated team player
- Prioritizing work
Timeline
Direst Support Professional
New Hope Community
09.2024 - Current
Office Assistant
Sullivan Correctional Facility
09.2016 - 09.2024
Customer Service
Hudson Valley Foie Gras
05.2014 - 09.2016
High School Diploma -
Tri Valley
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