Ashlie Lewis
Tucson,AZ
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Detail-oriented professional with superb people skills. Engaging and helpful.
Overview
12
12
years of professional experience
Work History
Personal In-Home Caregiver
Home Instead
01.2023 - Current
- Provide compassionate and dedicated care to senior clients in their homes.
- Build strong relationships with clients, resulting in high satisfaction and exclusive service requests.
- Demonstrate reliability, punctuality, and a strong work ethic.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Recorded status and duties completed in logbooks for management.
- Maintained client health with proper medication administration and timely medical appointments.
High End Dog Grooming Salon Manager
Doggie Day Spa
01.2015 - 07.2018
- Oversaw all operations of one of the Top Dog Grooming Salons in Denver.
- Assisted in growing the business by 20%.
- Managed day-to-day operations of the salon.
- Handled customer interactions, addressing concerns, and ensuring a positive experience for both the owners and their pets.
- Excelled in handling difficult situations, maintaining customer staisfaction.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Implemented measures to improve employee retention rates by offering competitive salaries, benefits packages, and opportunities for advancement within the company.
Floor Department Manager, Customer Satisfaction
Whole Foods
01.2012 - 01.2013
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Managed floor operations, ensuring a well-organized and customer friendly environment.
- Provided expert guidance to customers, resulting in high customer retention and satisfaction.
- Resolved customer issues and inquires effectively, building a reputation for exceptional customer service.
Skills
- Arizona Driver's License
- Will pass all legal requirements
- Looking to use my exceptional organizing and problem resolution skills in an environment that demonstrates growth, flexibility, opportunities, and a positive work environment
- Key Skills:
- Relationship Building
- Problem Resolution
- Time Management
- Communication Skills / Written and Verbal
- Dependability
- Team Leadership
Timeline
Personal In-Home Caregiver
Home Instead
01.2023 - Current
High End Dog Grooming Salon Manager
Doggie Day Spa
01.2015 - 07.2018
Floor Department Manager, Customer Satisfaction
Whole Foods
01.2012 - 01.2013