Ashlie Marker
Ames,Iowa
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
CUSTOMER SUCCESS SPECIALIST
Trace Genomics
10.2023 - 04.2024
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
CUSTOMER SERVICE REP
Danfoss Power Solutions
04.2019 - 10.2023
- Primary contact for our customers for any information regarding our products
- Timely correspondence via email and phone regarding product availability, delivery status and order confirmation to support customers
- Establishes and maintains effective communication internally and externally
- Manages customer expectations and escalates any issues when appropriate
- Acts as an advisor to the customer and offers suggestions and support based on customer needs
- Managing of customer orders ensuring they are processed accurately and timely
- Runs weekly meetings with customers regarding past due and urgent orders to ensure we get them what we need by relaying their information internally.
- Handled customer inquiries and suggestions courteously and professionally.
ADMINISTRATIVE ASSISTANT
Choice Medical, LLC
07.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Able to multi-task helping different customers simultaneously
- Compliance officer to make sure customers who just got a CPAP machine are meeting compliance according to their insurance
- In-charge of accounts payable; keeping the bills organized and paid on time.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
PATIENT SERVICES SPECIALIST
Dermatology, PC
05.2014 - 07.2016
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collected patient co-pay and issued receipt to confirm payment.
- Helped with the medical records when requested by patients or doctor offices
- Recorded meeting minutes during our monthly team meeting
- Being able to multi-task and working together with others was important in this job.
TELLER
West Bank
10.2012 - 05.2014
- Processed customer transactions promptly, minimizing wait times.
- Scanned all documents and checks in the computer to have them processed
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- I am also on time, responsible, able to multi-task, and organized.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
CHILD CARE WORKER
Learning Loft
09.2011 - 10.2012
- Drove the school van to drop off and pick up the school agers to and from school
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Prepared and served nutritious and healthy meals and snacks.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
CHILDCARE WORKER
Imagination Station
03.2010 - 09.2011
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Liaised with parents and guardians to discuss child progress.
OPERATIONS SPECIALIST III
Office Team
10.2009 - 12.2009
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Managed internal operational standards and productivity targets.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
CNA
Manor Care
05.2009 - 10.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Tech
Huseman Eye Care
06.2008 - 05.2009
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
CASHIER
Homemakers Furniture
09.2006 - 06.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Education
Bachelor of Arts - History
Columbia College
Columbia, MO12.2014
Associate of Science - Liberal Arts And Sciences
Des Moines Area Community College
Ankeny, IA07.2012
High School Diploma -
Urbandale High School
Urbandale, IA05.2008
Skills
- Microsoft
- Active Listening
- SAP
- eCommerce
- Customer Service
- Conflict Resolution
- Problem-Solving Ability
- Trained in Salesforce
- Managing Multiple Priorities
- Training
- CRM Software
Timeline
CUSTOMER SUCCESS SPECIALIST
Trace Genomics
10.2023 - 04.2024
CUSTOMER SERVICE REP
Danfoss Power Solutions
04.2019 - 10.2023
ADMINISTRATIVE ASSISTANT
Choice Medical, LLC
07.2016 - 04.2019
PATIENT SERVICES SPECIALIST
Dermatology, PC
05.2014 - 07.2016
TELLER
West Bank
10.2012 - 05.2014
CHILD CARE WORKER
Learning Loft
09.2011 - 10.2012
CHILDCARE WORKER
Imagination Station
03.2010 - 09.2011
OPERATIONS SPECIALIST III
Office Team
10.2009 - 12.2009
CNA
Manor Care
05.2009 - 10.2009
Tech
Huseman Eye Care
06.2008 - 05.2009
CASHIER
Homemakers Furniture
09.2006 - 06.2008
Bachelor of Arts - History
Columbia College
Associate of Science - Liberal Arts And Sciences
Des Moines Area Community College
High School Diploma -
Urbandale High School