Ashlie Martinez
Houston,TX
Summary
Healthcare Administrator with proven to deliver over 10 years of exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
16
16
years of professional experience
Work History
Customer Care Representative (Seasonal)
Academy Sports + Outdoors
01.2024 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Team Lead, Remote Patient Access
HCA Healthcare Inc.
08.2014 - Current
- Validated results and performed quality assurance to assess accuracy of data. Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives for team of 30 employees.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Senior Pharmacy Technician
Walgreens
01.2009 - 12.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures for 20 pharmacy technicians.
Secretary Coordinator
Capri Personal Care Homes
01.2008 - 12.2008
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge for 30 employees.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UTAdvanced Technical Certificate - Paralegal
Lone Star College
Houston, TXSkills
- Meditech
- Avaya
- ECare Next
- Oracle
- Calabrio
- Genesis Pure Cloud
- Microsoft Outlook
- Sterling
Languages
English
Spanish
Timeline
Customer Care Representative (Seasonal)
Academy Sports + Outdoors
01.2024 - Current
Team Lead, Remote Patient Access
HCA Healthcare Inc.
08.2014 - Current
Senior Pharmacy Technician
Walgreens
01.2009 - 12.2014
Secretary Coordinator
Capri Personal Care Homes
01.2008 - 12.2008
Bachelor of Science - Health Information Management
Western Governors University
Advanced Technical Certificate - Paralegal
Lone Star College