Ashlie Ohanjanianse
Greenwood,AR
Summary
I am an enthusiastic candidate with stronge experience in customer service and cash handling at banks or money lending institutes. Reliable and honest professional dedicated to meeting scorecard goals. A great customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. My goal is to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Bank Teller
Simmon Bank
10.2022 - 05.2023
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed wire transfers, stop payments and account transfers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
- Processed applications for new accounts.
- Educated customers on use of banking website and mobile apps.
General Manager
Caseys General Stores Inc
10.2017 - 10.2022
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving issues in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee reviews, training, and schedules.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Flash Market
10.2011 - 10.2017
- Provided thoughtful guidance to personnel in navigating and resolving issues in productivity.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - General Science
UAFS
Fort Smith, ARHigh School Diploma -
Northside High School
Fort Smith, ARSkills
- Savvy relationship-builder
- Sales expertise
- Account Management
- Balance Verification and Reconciliation
- Staff Scheduling
- Exceptional customer service
- Workload Management
- Technical Proficiency
- Cross-Functional Teamwork
- Problem Resolution
- Data Management
Timeline
Bank Teller
Simmon Bank
10.2022 - 05.2023
General Manager
Caseys General Stores Inc
10.2017 - 10.2022
General Manager
Flash Market
10.2011 - 10.2017
No Degree - General Science
UAFS
High School Diploma -
Northside High School
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