Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Ashlie Perez Gonzalez

Customer Service Representative
Providence,RI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Phone Hub
09.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Installed and configured new devices and system components.
  • Worked well in team setting, providing support and guidance.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Santander Consumer USA
02.2021 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Security Officer

Allied Universal Security Services
03.2020 - 02.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Restaurant Waitress

La Roca Restaurant
11.2018 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Package Sorter

Amazon
02.2019 - 12.2019
  • Proved successful working within tight deadlines and fast-paced environment.
  • Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Operated mail processing machine to sort and package incoming and outgoing mail.

Education

Community College of Rhode Island
Warwick, RI

High School Diploma -

Mount Pleasant High School
Providence, RI
06.2015

Skills

  • Providing Feedback
  • Customer Assistance
  • Time Management
  • Retail Sales
  • Microsoft Office tools such as Word, Excel and PowerPoint
  • Legal compliance Listening
  • Money handling abilities
  • Multi-line phone talent
  • Quick learner
  • Sales expertise
  • Productivity Maximization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Associate

Phone Hub
09.2021 - Current

Customer Service Representative

Santander Consumer USA
02.2021 - 08.2021

Security Officer

Allied Universal Security Services
03.2020 - 02.2021

Package Sorter

Amazon
02.2019 - 12.2019

Restaurant Waitress

La Roca Restaurant
11.2018 - 03.2020

Community College of Rhode Island

High School Diploma -

Mount Pleasant High School

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Ashlie Perez GonzalezCustomer Service Representative