Ashlie Puhl
Jacksonville,FL
Summary
Results-driven professional with over 6 years of experience in customer service and restaurant management. Proven track record in enhancing customer satisfaction and streamlining operations. Expertise in effective problem-solving and maintaining accurate records. Prepared to drive team success and improve customer experiences in a new role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hickory Transportation Services
Jacksonville, FL
04.2021 - 01.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed shipment tracking for timely deliveries.
- Maintained accurate records of customer interactions and transactions.
- Trained new representatives on company standards and customer service practices.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Verified accuracy of information entered into databases and systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Improved lines of communication between company and customers.
- Developed relationships with clients to understand shipping needs and preferences.
Assistant Manager
Wild Wing Cafe
09.2016 - 04.2021
- Compliance of Health and Safety Standards. (CDC COVID, ServSafe)
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Assisted in inventory management and ordering supplies for kitchen and bar.
- Supervised daily restaurant operations and ensured service quality standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Onboarded and trained new team members on menu offerings and customer service protocols.
- Prepared ingredients according to recipes and standards for daily menu items.
- Assisted chefs in cooking and plating meals during peak service times.
Education
High School Diploma -
Continental Academy
Florida06-2010
Skills
- Adaptability
- Attention to detail
- Clear verbal communication
- Conflict resolution
- Critical thinking
- Customer service
- Invoicing and order processing
- Inventory management
- Leadership skills
- Financial management
- Multitasking abilities
- Organizational proficiency
- Positive attitude
- Problem solving and complaint handling
- Scheduling and time management
- Stress tolerance
- Customer relationship management
- Data entry and quality assurance
- Relationship building and rapport
- Time management
- Order processing
Timeline
Customer Service Representative
Hickory Transportation Services
04.2021 - 01.2026
Assistant Manager
Wild Wing Cafe
09.2016 - 04.2021
High School Diploma -
Continental Academy