Ashlie Riley
Braintree,MA
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena and Cerner appointment scheduling system to manage over 50 patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Riley Podiatry Associates
Braintree, MA
01.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
Dog Groomer
Pooch Paws
Hanover, MA
01.2014 - 01.2016
- Bathed 15-25 dogs daily with appropriate shampoo and conditioner, blow dried, and performed hair cuts specific to breed and client requests.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Paralegal
Schlossberg And Associates, LLC
Braintree, MA
03.2008 - 03.2009
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Researched state statutes, decisions, legal articles, codes and documents.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Drafted, signed and certified key legal documents for judicial review.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Created and implemented policies, work flow processes and work assignments.
Education
Certification - Professional Dog Grooming And Health Studies
Massachusetts Academy of Canine Cosmetology
Newburyport, MA05.2014
Paralegal Certification - Paralegal Studies
Bridgewater State University
Bridgewater, MA03.2008
Bachelor of Science - Public Relations And Communications
Suffolk University
Boston, MA06.2007
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
Timeline
Medical Receptionist
Riley Podiatry Associates
01.2014 - Current
Dog Groomer
Pooch Paws
01.2014 - 01.2016
Paralegal
Schlossberg And Associates, LLC
03.2008 - 03.2009
Certification - Professional Dog Grooming And Health Studies
Massachusetts Academy of Canine Cosmetology
Paralegal Certification - Paralegal Studies
Bridgewater State University
Bachelor of Science - Public Relations And Communications
Suffolk University
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