Ashlie Romero

• Answer calls, and respond to clients' inquiries by phone or in person.
• Resolving Issues: Troubleshooting problems and escalating issues to the correct department.
• Process orders: take orders for new services, changes, or discontinuances.
• Collect payment: accept payments from all customers.
• Researching billing: investigate customer billing inquiries.
• Update accounts – update customers' account information.
• Determine changes: Calculate changes for requested services.
• Prepare records: create changes of address records and discontinuance. Sales: Promote new and additional services.

• Evaluating eligibility involves analyzing applicant data, such as income, household size, and assets, to determine if the applicant meets the criteria for government assistance programs or other services.
• Applications review - Thoroughly reviewing application forms for accuracy and completeness, verifying documentation, and identifying any discrepancies.
• Applicant interview: Conducting interviews with applicants to gather necessary information and clarify details about their situations.
• Policy interpretation: Staying updated on program guidelines, regulations, and eligibility requirements, and applying them accurately to each applicant's case.
• Data entry and record keeping: Maintaining accurate records of applicant information, including financial details, application status, and supporting documentation in the CBS Government system.
• Case management - Managing a caseload of applicants, tracking progress through the eligibility determination process, and communicating updates to applicants.
• Explaining benefits: Clearly explaining program details, eligibility requirements, and potential benefits to applicants.
• Client communications: Answer applicants' questions and concerns.

• Lead Generation- Actively reaching out to potential customers through various channels, like insurance companies, online leads, and cold calling, to identify vehicles with hail damage.
• Qualifying leads: Conduct initial contact with potential customers to assess the extent of hail damage, insurance coverage, and interest in repair services.
• Appointment scheduling: scheduling vehicle inspections, appointments with the repair center, ensuring accurate information regarding vehicle details, insurance information, and preferred appointment times.
• Customer service - Provide excellent customer service by addressing all questions and concerns, explaining the repair process, and managing customer expectations throughout the appointment-setting process.
• Sales techniques: convert leads into scheduling appointments.
• CRM Management - Maintain accurate records of customer interactions, lead status, and scheduled appointments within the company CRM system.
• Follow-ups: Contact customers who missed appointments to reschedule, and ensure timely follow-up on outstanding leads.

Student Enrollment and Registration.

• Processing new student registrations, I collected the necessary paperwork and documents.
• Managing the waitlist.
• Scheduling class placements based on skill level, and availability.
• Communicating with parents regarding class options, schedules, and tuition fees.

• Greeting customers: Professionally welcoming customers upon arrival, making customers feel valued and comfortable.
• Answering phone calls: efficiently handling incoming calls, directing inquiries to the appropriate department or staff member, and taking accurate messages.
• Scheduling appointments: Coordinating service appointments with customers, ensuring accurate information is captured.
• Managing front desk operations: maintaining a clean and organized reception area, managing incoming mail, and deliveries.
• Administrative tasks include completing necessary paperwork, data entry, and filing as required.
• Customer support: Addressing customer concerns promptly, and providing basic information about Subaru vehicle services.
• Sales support: assisting the sales team by providing customer information, following up on leads, and scheduling test drives.

• Responded promptly to requests from customers seeking technical advice or assistance with using the system.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Collated, bound and stored computer-generated reports.
• Prepared reports by collecting, analyzing and summarizing research information.
• Greeted customers, answered general questions and directed to appropriate locations.
• Investigated and analyzed client complaints to identify and resolve issues.
• Established and revised database by conferring with analysts and programmers.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Scheduled space or equipment for special programs, meetings and conferences.
• Recognized by management for providing exceptional customer service.